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Bilingual Customer Experience Associate II

4 months ago

Remote, Oregon, United States CONDUENT Full time
About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Bilingual Spanish/English Remote -
Customer Service Representative
Must be Bilingual (Spanish/English)

$16.50/ Hourly
Paid Training

Equipment Provided

Full Time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training 4 weeks (8 am-5 pm M-F) after training the working hours will be a 8 hour shift in the hours of Operation:
Monday thru Friday 8am to 7pm EST.
Saturdays 9am to 5pm EST

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best †̄

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

· $16.50 per hour pay rate (bi-weekly pay)

· Weekends (Saturday) Required

· Paid Training with Equipment provided

· Full-time schedule (40 hrs. a week)

· Career Growth Opportunities

· Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for The State of Kentucky and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

· Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.

· Answers questions on various issues regarding benefits offered by the State

· Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.

· Gathers information, research/resolves inquiries, and appropriately documents customer calls.

· Ability to read and interpret documents on file.

· Understand and retain a large amount of information.

· Associate should have the skills to answer and respond professionally to escalate calls, should they arise.

· Communicates appropriate options for resolution in a timely manner

· Review's the customer needs and informs customers of services and resources available to them.

Requirements

· High School diploma or GED

· Background and drug screening required

· Bilingual Required ( Spanish)

· A minimum of 1-year call center experience in telephone customer service or related experience

· Computer literacy and ability to use multiple programs

· Typing Minimum of 25 WPM

* States that are Not Applicable for this position :
AK, CA, HI, IL, IA, MD, MN, MA, ND, NH, NY, SD, WA, MT AND AK

#Remote44

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.