Players Club Manager

5 months ago

Milwaukee, United States Potawatomi Hotel & Casino Full time

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high-energy environment where providing the ultimate guest service is essential, how do we ensure all of our Players Club guests are happy with our service? As a Players Club Manager you will be responsible for ensuring that Potawatomi Casino Hotel delivers While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

*Develop and direct Players Club operations in accordance with established company policies, budgets, procedures and specifications. *Carry out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and hiring; training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. *Facilitate the flow of information, by organizing and presiding over regularly scheduled meetings with all Players Club team members. *Assist in developing and maintaining departmental budget. *Ensure a maximum level of guest satisfaction in the Players Club is achieved. *Held accountable, to a high degree, for maintaining accurate and thorough departmental records and reports. *Decide the outcome of customer disputes when an appropriate resolution cannot be reached by a department Supervisor. *Attend meetings as a source of knowledge regarding the participation of Players Club team members in upcoming promotions. Maintain an adequate stock of supplies for use in the Players Club booths, as well as Players Club related printed material, such as brochures for the Casino. Establish, update, implement and ensure full compliance with departmental Internal Controls, policies, procedures, regulations and objectives. Other duties as assigned.

Job Qualifications

Bachelor’s Degree in Business Administration or Marketing from four-year college or university, and three (3) to five (5) years related experience and/or training, or equivalent combination of education and experience. Minimum of three (3) years combination of marketing sales, customer service and casino experience required. Minimum of two (2) years progressive supervisory/managerial experience. Ability to meet deadlines, possess integrity, confidentiality, and discretion in handling confidential information. Ability to communicate effectively before groups of guests or team members of organization. Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel, and Power Point. Patron management software experience preferred. Must have a good knowledge and understanding of the gaming industry and keep abreast of industry trends. . Ability to read and interpret documents such as procedure manuals, legal contracts and financial documents. Ability to write routine reports and correspondence. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Employee must be able to operate a personal computer. The employee is occasionally required to stand and walk, climb or balance; and stoop, kneel, crouch, and crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level in the work environment is usually moderate. When on the casino floor the noise levels increase and it is not smoke free.

  • Pilates Instructor

    4 weeks ago

    Milwaukee, United States Wisconsin Athletic Club Full time

    Job DetailsJob Location WAC Downtown - Milwaukee, WI Position Type Part Time Education Level None Job Shift Schedule Will Vary DescriptionGroup Fitness Instructor Job Description and Performance Expectations Our Group Fitness Program gives us one of the most visible sources of fun and energy in our club. We offer a variety of classes to meet the different...

  • Golf Course Equipment Manager

    4 months ago

    Milwaukee, United States The Wisconsin Country Club Full time $30 - $35

    About Us:The Wisconsin Country Club is a prestigious and well-established private club nestled in the heart of Wisconsin's picturesque landscapes. We pride ourselves on providing an exceptional golfing and recreational experience to our esteemed members. As we continue to uphold our commitment to excellence, we are seeking a dedicated and experienced...

  • Restaurant Operations Manager

    6 days ago

    Milwaukee, Wisconsin, United States Brewskis Sports Club LLC Full time

    Job Summary: We are seeking an experienced Food Manager to oversee all food operations at Brewskis Sports Club LLC.Responsibilities:Manage food operations, ensuring an excellent dining experience for our customers.Create and maintain a food budget, balancing costs with revenue.Lead team in providing exceptional customer service, driving sales and revenue...

  • Prepared Foods Team Member

    1 month ago

    Milwaukee, Wisconsin, United States Sam's Club Full time

    Job SummaryAs a Prepared Foods Team Member at Sam's Club, you will play a vital role in ensuring high-quality products are fresh, ready, and available in the cafe. You will be responsible for maintaining a clean, sanitized, and member-ready area, packing ready-to-sell products in proper containers, and preparing and serving ready-to-eat food. This is a great...

  • Outside Guest Service Associate

    3 months ago

    Milwaukee, United States The Wisconsin Country Club Part time

    Seasonal Outside Golf Operations.About the Job:The Outside Golf Operations Team at The Wisconsin Country Club is responsible for creating an exceptional experience at The Wisconsin Country Club by:Monitoring time par and enforcing pace of play policies.Communicating with The Professional Staff with group times, where groups are and adhering to issues that...

  • Customer Service Representative

    22 hours ago

    Milwaukee, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Why Choose a Career with the AAA The Auto Club Group (ACG) * Established brand that has been around for over 100 years. Our members know and trust us! * Branch Offices...

  • Customer Service Representative

    1 week ago

    Milwaukee, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Position DescriptionWhy Choose a Career with the AAA The Auto Club Group (ACG)* Established brand that has been around for over 100 years. Our members know and trust us!* Branch Offices house...

  • Customer Service Representative

    8 hours ago

    Milwaukee, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Position DescriptionWhy Choose a Career with the AAA The Auto Club Group (ACG)* Established brand that has been around for over 100 years. Our members know and trust us!* Branch Offices house...

  • Volleyball Team Head Coach

    1 month ago

    Milwaukee, Wisconsin, United States CoachCorner Full time

    Job Opportunity:We are seeking an experienced and enthusiastic Head Coach to lead our boys' volleyball team. As a key member of our coaching staff, you will be responsible for developing and implementing a comprehensive coaching plan to ensure the team's success.Key Responsibilities:Develop and implement a coaching plan to achieve team goalsLead practices...

  • Chief Executive Officer

    1 month ago

    Milwaukee, Wisconsin, United States Korn Ferry International Full time

    About the RoleThe Chief Executive Officer (CEO) of Boys & Girls Clubs of Greater Milwaukee is a dynamic leader who will drive the organization's mission to inspire and empower young people. The CEO will be responsible for setting a clear vision for the organization, leading a team of dedicated staff, and building strong relationships with stakeholders. This...

  • Membership Advisor

    4 weeks ago

    Milwaukee, United States Elite Sports Clubs Full time

    Are you a people person with a passion for fitness and fun? Do you thrive on connecting with others and helping them achieve their health goals? If you're ready to create magical member experiences, then we want YOU to join the Elite Sports Clubs team as our Membership Magic Maker! What You'll Do: Be the Face of Elite - Welcome potential new members with a...

  • Membership Advisor

    4 weeks ago

    Milwaukee, United States Elite Sports Clubs Full time

    Are you a people person with a passion for fitness and fun? Do you thrive on connecting with others and helping them achieve their health goals? If you're ready to create magical member experiences, then we want YOU to join the Elite Sports Clubs team as our Membership Magic Maker! What You'll Do: Be the Face of Elite - Welcome potential new members with a...

  • Volleyball Program Director

    33 minutes ago

    Milwaukee, Wisconsin, United States CoachCorner Full time

    About UsWe are a rapidly growing boys' volleyball organization with a commitment to excellence both on and off the court.We nurture talent, build character, and foster a love for the sport.Position:We seek an enthusiastic and experienced Head Coach to lead our boys' club volleyball team.Responsibilities:Lead two practices per week of 1.5 to 2 hours...

  • Food and Beverage Manager

    2 months ago

    Milwaukee, United States Brewskis Sports Club LLC Full time

    Benefits: Competitive salary Benefits/Perks Flexible Scheduling Competitive Compensation Career Advancement Opportunities Job Summary We are seeking an experienced Food Manager to join our team. In this role, you will be responsible for overseeing all food operations and ensuring an excellent dining experience. Your goal is to increase sales and revenue and...

  • Manager - CRM (Salesforce)

    3 weeks ago

    Milwaukee, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview As part of Business Analytics, the Manager-CRM (Salesforce) will focus on leveraging data-driven insights to improve our sales processes, marketing operations, and digital...

  • Insurance Agency Owner

    2 weeks ago

    milwaukee, United States AAA-The Auto Club Group Full time

    AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team!One of the Industry's BEST Compensation PackagesEarning potential is unlimited through a 100% incentive-based compensation structure. Competitive new-business and renewal commission, complemented by bonus programs (see below) which...

  • Insurance Agency Owner

    2 months ago

    milwaukee, United States AAA-The Auto Club Group Full time

    AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team!One of the Industry's BEST Compensation PackagesEarning potential is unlimited through a 100% incentive-based compensation structure. Competitive new-business and renewal commission, complemented by bonus programs (see below) which...

  • Insurance Agency Owner

    2 months ago

    Milwaukee, United States AAA-The Auto Club Group Full time

    AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team!One of the Industry's BEST Compensation PackagesEarning potential is unlimited through a 100% incentive-based compensation structure. Competitive new-business and renewal commission, complemented by bonus programs (see below) which...

  • Insurance Agency Owner

    2 months ago

    Milwaukee, United States AAA-The Auto Club Group Full time

    AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team!One of the Industry's BEST Compensation PackagesEarning potential is unlimited through a 100% incentive-based compensation structure. Competitive new-business and renewal commission, complemented by bonus programs (see below) which...

  • Senior Enterprise Sales Manager

    1 week ago

    Milwaukee, Wisconsin, United States Motorola Full time

    About the Role:Motorola Solutions is seeking a skilled Sr. Account Manager to join our Enterprise Sales team. As a key member of our sales team, you will be responsible for selling our industry-leading incident management software to new customers and expanding our existing physical security customer base.Responsibilities:• Identify and pursue new business...