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Assistant Director of Tutorial Services

7 months ago

Columbia, United States Howard Community College Full time
Position Information Position Title Assistant Director of Tutorial Services FLSA Exempt FT/PT Full Time Hours Per Week Work Schedule M-F 8:30-5 Grade 16 General Responsibilities The Assistant Director will coordinate all tutorial services offered in the Learning Assistance Center. Responsible for quality oversight of tutors, tutor training, and learning center programming. Will work closely with all related directors and personnel on new program development, program refinement, and development and implementation of short and long-term goals. Coordinate recruiting, hiring, training, orientation, supervision, performance and program evaluation, and scheduling for 60+ part-time tutors. Collaborate with directors working with special populations on tutoring needs of students in their programs. Responsible for TracCloud software management and maintaining accurate semester tutoring data. Responsible for maintaining CRLA certification and developing materials for training program re-certification every five years. Assist with data collection for special populations, college-wide programs, and grant reporting. Ensure tutor coverage and provide problem resolution. Work Performed Recruit, interview, and hire 25-30 tutors each year to maintain a pool of 60+ active tutors needed each semester Conduct orientation training for new hires Create and monitor tutor scheduling for day, evening, and weekend tutoring Monitor the online tutor writing service Supervise tutors and coordinate with lead tutors to provide training, evaluation, observation, and feedback Coordinate ongoing professional development opportunities for tutors that lead to CRLA Level 1, 2, and 3 certification Collaborate with Disability Support Services to ensure accommodations are in place on time Update information in the TracCloud system. Coordinate with the IT department to troubleshoot system issues, update software in the computer lab, and maintain instructional laptops Work with other campus tutoring center coordinators to centralize data, train staff, and streamline services Track and analyze student tutoring usage and retention data Promptly address tutor, student, and professor concerns and complaints Collaborate with faculty to provide embedded tutoring, determine supports needed outside of the classroom, and obtain appropriate supplemental materials Write the quarterly tutor newsletter and communications to tutors, faculty, staff Assist with budget preparation and administration Minimum Number of Years Experience Required 3 Other Knowledge Required Proven record in program management, community college preferred Strong interpersonal and problem-solving skills Strong leadership and organizational skills Strong communication skills, verbal and written Able to prioritize and multiple-task Able to maintain strict confidentiality Regular attendance is a requirement of this job. Must be able to work some in-person evening and weekend hours Perform all duties while considering the impact of any actions on the college’s sustainability initiatives in environmental stewardship, social responsibility, and economic prosperity Working Conditions Fast-paced, high student-traffic environment Must be able to positively, respectfully, and patiently work with people with disabilities and non-native English speakers Allowed one telework day per week Supervisory Postion? Yes Division Advising & Retention - NEW Department Academic Support Services - NEW Posting Detail Information Posting Number B354P Number of Vacancies 1 Best Consideration Date 05/28/2024 Job Open Date 04/29/2024 Job Close Date Open Until Filled Yes Job Category Staff Benefits Summary Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a employer contribution

only.