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Sales Coach Team Lead

3 months ago

Las Vegas, United States Hilton Grand Vacations Full time
Job Description

Are you a self-directed and autonomous sales professional with experience delivering adult-oriented training? Hilton Grand Vacations is seeking a Team Lead Sales Coach to join our dynamic call center team

A Team Lead Sales Coach will drive sales performance through the development of the sales coaching strategies and programs for Call Transfer and Outbound Sales Agents by assisting them define goals and strategies that will improve sales results, minimize cancellations. They will help Sales Agents self-discover strengths and opportunities and find their own solutions in accordance with HGV Sales Strategy. They will work with the leaders to strategize a formal development plan for sale reps and teams.

Responsibilities:

Drives standards of excellence by ensuring that all Coaching Sales Evaluations, Side by Sides, Desk Observations, and Campaign (CT or OB) Calibration Sessions, One on One Coaching & Group Coaching Sessions are consistent with HGV Direct Marketing Sales Strategy across teams, campaigns and departments. Facilitates, owns and drives Sales Calibration Sessions and Group Coaching Sessions for sales teams ensuring fair and consistent evaluation and coaching practices across site. Dialogues during sessions with attendees about open items from previous sessions, transitioning into current session to identify trends, opportunities and measurable items that result in measured improvements. Serves as an expert in HGV practices, Coaching methodologies & salesmanship. Applies the knowledge acquired in these areas and effectively demonstrates the competencies. Actively support under-performing sales agents through coaching in partnership with Sales Supervisors, Team Leads and or Managers (individual and or group coaching sessions). Partners with Training Specialists as well as Sales Supervisors and Managers to formally identify gaps in assimilation associates, in particular with new hires. Ensures new hires transition effectively while prioritizing time for the new hires during their first week out of training and on the phone. Makes sure each new hire has the ability to listen to calls through ICBM. Participates in a minimum of two development activities throughout the year, outside of what is assigned to them by their manager. Examples include courses on UFirst, reading from a recommended reading list and applying skills learned or attending other manager approved development opportunities throughout the year. Qualifications

Why do Team Members Like Working for us:

Our Mission and Values Internal growth opportunities We provide paid training both in the classroom and on site Consistent day-to-day responsibilities Be a part of an industry-leading organization in the hospitality industry

Types of Candidates We’re Looking For:

2-3 years coaching using a specific coaching methodology 1-2 years experience facilitation and group presentations 2-3 years B2C in a call center/ DM environment

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.

We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.