Driver Services Specialist

4 weeks ago

Mount Laurel, United States Holman Enterprises, Inc. Full time

Principal Purpose of Position:

  • Conduct program startup calls with clients ensuring best practice implementation.
  • Create client profiles and adhere to policy parameters by meeting Service Level Agreements and communicating effectively with all parties involved.
  • Reconcile and maintain driver databases for each program.
  • Develop program timelines for each assigned client.
  • Create mass driver communications introducing and maintaining programs.
  • Understand IRS or CRA regulations for personal use program and FCRA (Federal Credit Reporting Act) for Safety programs.
  • Work directly with client's management in multiple departments including Human Resources, Fleet, Tax, Accounting, Payroll, Risk and/or Safety.
  • Manage all programs through internal systems as well as external including Insights, Mobile and IVR reporting systems.
  • Liaise with vendors and provincial ministries to administer Safety programs.
  • Provide weekly and monthly reports by collecting, analyzing and summarizing account information for clients and internal management.
  • Evaluate client’s usage of programs and recommend changes to improve overall program performance.
  • Perform all other duties and special projects as assigned.

Education and/or Training:

  • Bachelor’s Degree

Relevant Work Experience:

  • 3-4 years of business experience, including 1-2 years in a customer facing role
  • Employees with a concentration in Risk, Safety or Personal Use may require less overall experience
  • Direct customer service experience
  • Intermediate to advanced computer skills including MS Office and Windows XP
  • Experience in the fleet management or insurance industry (Plus)

Communicating & Influencing Skills:

  • Excellent verbal and written communication skills
  • Ability to use ARI, system and program knowledge to direct best recommendations with client
  • Strong decision making skills
  • Ensure FCRA compliance, facilitate MVR runs and identify high risk drivers.
  • Provide strategic, best in class recommendations, and online training to improve driver behavior.
  • Ensure compliance with IRS regulation 15B and/or CRA. Confirm calculation of driver taxable liability for personal use of a company provided vehicles.
  • Present Driver Services’ programs to clients and prospects via in person visits, webcasts and conference calls.
  • Implement clients onto the Driver Services’ programs and develop mass driver communications introducing and maintaining programs.
  • Manage many timelines simultaneously to meet multiple client deadlines.

#NTSP

#LI-MG1

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