Senior Associate, Global Supplier Support

Found in: Talent US C2 - 7 days ago

Boston, United States Wayfair Full time

“The Desk” drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support the supplier partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. We are a positive, energetic, and diverse team that enjoys working directly with suppliers to provide best-in-class service and create a more seamless experience when they work with our commercial platform and tools.

As a Senior Associate on the Desk, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology More specifically, in this role, you’ll manage a team of associates, engage with suppliers, and push aspects of our strategic agenda with cross-functional partners. You will be expected to lead initiatives that enable us to achieve our vision and produce measurable outcomes, problem-solve with business stakeholders and tech partners alike, articulate and execute tactical plans, and monitor service metrics. Senior associates on the Desk must be able to coach a team of direct reports to achieve well-defined results, while also being effective executors themselves. 

What You’ll Do

  • Manage a team of 4-6 direct reports responsible for providing best-in-class support and enabling Wayfair’s most impactful suppliers to continue raising the bar
  • Own projects related to OKRs, scoping and leading end-to-end execution of strategic projects focused on process, service quality, and operational improvement
  • Help your team navigate various levels and departments within Wayfair to connect with the appropriate teams, identify a root cause, and reach resolution. 
  • Extract and communicate relevant insights and learnings with stakeholders to create a shared understanding around supplier concerns
  • Develop positive and productive relationships with cross functional teams, acting as a strong representative of our team internally, as well as suppliers’ internal advocate within Wayfair

What You’ll Need

  • 3+ years in a corporate environment; experience with ecommerce, program management, project management, or support work is a plus
  • People management skills and the ability to coach, direct, and advise direct reports 
  • Strong written and verbal communication skills with external and internal stakeholders at a variety of levels
  • Strong analytical skills and the ability to read and interpret a variety of data sets
  • Innovative problem-solving skills to dissect and determine root causes of problems and  influence cross functional partners to implement solutions
  • A track record of taking on challenges and delivering despite obstacles and limited resources
  • A positive can-do attitude to execute against an array of initiatives in a fast-paced environment
  • Strong work ethic, highly motivated self-starter, and extremely organized

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.
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