QI Field Services Director

1 month ago

Boston, United States Sevita Full time

At Sevita we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children and their families across the United States. As a member of our team, you’ll help shape the work that supports how our business runs, the services we provide, and the relationships we build with those we serve and each other. Join us, and experience a career well lived.



QI Field Services Director

Hybrid- remote with occasional travel required

Are you looking for meaningful work that uses the skills you’ve developed in human services, Quality Improvement, and/or Operations Management? As the Director of Quality Improvement Field Services, you will oversee the quality of services provided and drive initiatives to improve quality either state-wide, covering multiple service lines, or across a large population receiving services as well as independent contractors. You will support state operations initiatives in compliance with all relevant standards. You will also ensure continuity of care and collaborate with key clinical staff to assure that clinical expertise is available.

Quality Improvement Implement and maintain systems and processes for effective communication with the state leadership team and QI staff to elicit feedback and disseminate information Maintain and foster relations with local government authorities; implement the regional strategy to foster relations with case managers and referral agents; participate in building relationships with local legislators and government officials; lobby on behalf of the individuals receiving services as appropriate Represent the state on the QI leadership team and participate in state staff meetings  Develop state-specific continuous quality improvement plans Provide technical assistance and subject matter expertise in regard to process improvement initiatives, with a focus on quality improvement  Collaborate with Internal and External Partners:  Analyze data and proactively identify opportunities for improvement  Partner with state leadership and the state QI team to develop and implement strategies toward improvement  Risk Management Oversee the implementation of the incident management system according to the Incident Management Protocol Organize and manage monthly trended incident management system data to Operations for their review and action Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees Oversee state quality enhancement and implementation plan, coordinating Network standards, licensing requirements and individuals supported needs Oversee regional incident reporting Oversee state implementation of incident management protocol; ensure timely incident reporting and corrective action; review trends; develop and implement responses Conduct complex and high-level internal investigations Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect Implement the Network Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements Incident Management:  Investigations:  Compliance Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with standards, contractual obligations, state and federal regulations, and accreditation standards Support operations to develop corrective action plans in response to adverse actions that require Notification Protocol; verify the implementation of those plans Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with policies and protocols Provide technical assistance and direction in the development of corrective action plans for adverse actions per Network Notification Protocol and for other issues of noncompliance Compliance with Internal and External Standards:  Maintain licensing and compliance for regional services and supports; assure timely and accurate documentation; oversee regional implementation of the compliance plan; review correction orders and approve regional compliance plans  Maintain regional compliance with Network and regulatory standards for clean, neat, and safe living and working environments; assure pleasant, age-appropriate, well-decorated home-like residential living environments; direct regional maintenance program  Complete Network Performance Audits Policy/Procedure:  Clinical  Ensure appropriate assessments for individuals served  Identify and implement best practice protocols as appropriate  Review fidelity to service models and service quality  Provide input and approval of staff training modules; provide training  Design and support implementation of treatment protocols employed in service delivery  Act as liaison with the Network Learning Management System (LMS)  Develop and design clinical and service-specific resources  Coordinate implementation of training plans  Customer Engagement  Collaborate with Operations leadership to determine and implement local customer engagement activities  Develop and facilitate communication strategies in collaboration with State Leadership to engage operations across the state  Implement regional strategies to maintain and foster relations with individuals receiving services, families, and guardians; oversee implementation of individuals’ supported satisfaction surveys; implement enhancement plans as appropriate  Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state  Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results  Implement regional core growth strategy to increase census, maximize utilization and occupancy percentages; respond to local RFPs to address payer needs; identify and participate in new start development initiatives as appropriate; identify potential acquisition partners  Supervise and oversee State QI Managers to ensure compliance with internal and external regulatory requirements.

Qualifications:

Master’s degree in Human Services preferred.
Minimum of ten years of experience in Quality Improvement and Operations Management, with significant management experience in the human services industry  Excellent leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example  Strong identification with the Company’s mission and our commitment to the people we serve and the services we provide  Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines  Effective communication skills to manage relationships  Self-motivated and collaborative; a team player 

Why Join Us?

Full compensation/benefits package for employees working over 30 hours/week  401(k) with company match  Paid time off and holiday pay  Enjoy complex work that makes a difference in the lives of those we serve  Career development and advancement opportunities across a nationwide network 

Come join our amazing team of committed, caring professionals.

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