Electronic Games Technician

Execution of machine moves, game conversions, installations, maintenance, floor upgrades and repairs of E-Games machines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

Demonstrates computer literacy. Must have in depth knowledge of machine troubleshooting and repair on a variety of manufacturers EGMs. Works closely with vendors and assist them in machine repairs. Performs extensive machine repairs without the supervision of a higher-level technician and ensures work is performed in a safe manner. Performs minor repairs to ticket redemption kiosks and ATMs with the supervision of a higher-level technician. Knowledge of and ability to patch in games. Demonstrates troubleshooting techniques and escalate problem if needed. Expected to execute machine moves, game conversions, installations and floor upgrades. Performs preventative maintenance on owned machines. Maintains accurate parts inventory. Responds in a timely fashion to technician calls on casino floor. Takes initiative to ask for and offer help to guests and co-workers. Adheres to all regulatory, departmental and company policies. Works varied shift and overtime when needed. Focus on guest service. Maintain positive interdepartmental communications. Preform other job-related duties as assigned. 

SUPERVISORY/MANAGEMENT AUTHORITY

Lead and/or guide the work of other employees.

EDUCATION AND EXPERIENCE

High School Diploma or General Education Degree (GED) and years of slot technician experience or electronics equivalent. Completion of IGT Courses: MT, MT, MT, MT, MT, NG, MT, AG, and redemption kiosk service training completion or the ability to obtain such training. ATM service training or ability to obtain such training. Prior E-Games experience a plus

KNOWLEDGE, SKILLS AND ABILITIES

Have and maintain a valid driver’s license. Ability to pass background check, pre-employment and random drug tests Ability to follow policies and procedures as well as safety guidelines Must be able to lift a minimum of lbs. Must be able to stand and/or walk for extended periods of time. Ability to obtain and maintain licensing by the appropriate gaming authority.

WORK ENVIRONMENT

Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise.

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