Customer Service Manager
2 weeks ago
Job Details
Description
POSITION SUMMARY
Responsible for the daily operation of the branch. Lead CSR activities to provide efficient, high quality customer service.
ESSENTIAL FUNCTIONS
Leadership
Be the leader behind the CSR line in reference to customer service, operations, and sales. Expert in all areas of the CSR position. Manage the operating rhythm to ensure all tasks are completed in a timely manner.Operational Soundness
Follow the policies and procedures of Macatawa Bank. Be sure that the branch is balanced each day and work to resolve issues related to this immediately. Take ownership of the audit process, security, and compliance of the branch. Process customer overdrafts while maintaining the budget goals and excellent customer service. Assist with ATM balancing, vault, or branch capture procedures as needed.Customer Service Transactions
Greet and communicate with customers to build a lasting and long term relationship with them. Must be knowledgable on all products and services. Initiate open ended conversations to best uncover the customer's needs. Effectively assist customers with their financial transactions. Refer new and existing customers to Relationship or Branch Manager. Use best discrection and knowledge to initiate and approve wire transfers, cashier's checks, account maintenance requests, and other customer transactions. May assist Relationship Manager with opening customer accounts when needed.Qualities Needed:
Lead by example Strong organizational skills Attention to detail Strong interpersonal skills Professional Results/goals orientated - have accountabilitySALARY GRADE: 34
*Macatawa Bank's full position description is available upon request.
Qualifications
Skills
Behaviors
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Motivations
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Education
Experience
Licenses & Certifications
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