ATS Support Analyst
2 weeks ago
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Job Title:
ATS Support Analyst
Department:
Health System Shared Services | Automated Transport System Job Description
Under the supervision of the Automated Transport System (ATS) Manager, the ATS Support Analyst is responsible for continual monitoring of system performance and promptly responding to and resolving any system issues. The Support Analyst is also responsible for supporting end users to ensure that ATS services them effectively. This requires excellent customer service and front line technical support. This position demonstrates an effective combination of analytical, mechanical, interpersonal, communication and decision-making skills.
Minimum Qualifications
High School diploma, 1 year of computer systems and customer service experience, strong interpersonal and communication skills. Preferred Qualifications: Bachelor's Degree in Computer Science, Business, or related field. Three or more years of experience in customer service or IT/technical troubleshooting role. Also prefer experience working with automated systems and working in a hospital setting.
Explore our extensive benefits
.
Work-life: Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events. Retirement: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans. Health: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming. Time off: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available. Financial: Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners. Wellness: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.
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