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IT Support Analyst
1 week ago
IT SUPPORT ANALYST
Reporting to the IT Manager, the Columbus Office IT Support Analyst is accountable for the quality of local technology service delivery. The IT Support Analyst works co-operatively with the Technology Services team and other areas of the Technology department and is responsible for the implementation, maintenance and support of PC-based applications, mobile devices, infrastructure components, and telecommunications within the office, ensuring that local and firm-wide systems are consistently delivered.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides 1st and 2nd level end-user support for PC-related and telecommunications issues. Provides desk-side support and other face-to-face support services for supported users, such as one-to-one advice, configuration services, clinics, and proactive maintenance services. Maintains an accurate and up-to-date audit of hardware for the office, including PCs, laptops, printers, and other hardware as directed. Assists with the administration and maintenance of automated asset tracking tools. Provide support for hardware, including PCs, laptops, peripherals, telephones, mobile devices, and printers. Provide hands-on hardware support, physical deployment/installation and preventative maintenance. Ensures that internal and external users of conference rooms enjoy a professional, high-quality technology experience. Manage conference room equipment including laptops, projection, video conference systems, wired and wireless networking, telephony, printing, digital signage and ancillary A/V systems.EDUCATION & EXPERIENCE
Bachelor's Degree and/or 2+ years experience in IT support, help desk training or equivalent combination of education and experience Strong customer service experience Multi-media setup Experience imaging new systems Strong communications skills and teamworkWe offer excellent benefits, competitive compensation, and the opportunity to work in a professional, collaborative work environment.
Squire Patton Boggs is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.
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