Operations Admin

6 months ago

Salem, United States H&R Block Full time

What you'll do...

Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.

Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.

Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.

Day to day you'll…

Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices. Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed. Review and verify invoices and prepares payment in Coupa for the DOC’s approval. Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions. May remote into office computers in order to resolve technical issues Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction. Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions. Use software solutions and computer systems to accurately document and track customer contacts. Adapt to changes in user demands, work environment, and changes to processes or requirements. Maintain a technical working knowledge of product or products supported by the department. Attends training related to the effective and efficient performance of job duties. Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

What you'll bring to the team...

Education:

High school diploma or equivalent Work Experience: 1-3 years Administrative experience Customer service experience Demonstrated decision making, analytical and problem-solving skills. Demonstrated organization, prioritization and project coordination skills. Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates. Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress. Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools. Experience working with Windows Environment

  • US - Sr Network Technician

    2 months ago

    Salem, United States Experis Full time

    Our client, Aerospace is seeking a Sr. Salesforce Admin to join their team. As a Sr. Salesforce Admin, you will be part of the Manufacturing supporting Team. The ideal candidate will have Salesforce Admin, Networking and Service Cloud which will align successfully in the organization. Title: Sr. Salesforce Admin(Sr Network Technician) Location:  Salem,...

  • Client Service Representative Per Diem

    3 weeks ago

    Salem, United States Mass General Brigham Full time

    Description: Under the direction of the Client Service Coordinator, the designated Operations Coordinator, and the Support Services Manager, Client Service Representatives perform a variety of support services to the laboratory. Depending on the area in which an individual is assigned for his/her shift, the responsibilities vary. The job duties are listed...

  • Admin Support Associate

    2 weeks ago

    Winston-Salem, United States Winston-Salem State University Full time

    Assist department administrator with office organization and detail and recommend operating practices and procedures to create new or to revise existing methods; implement systems to improve internal process in support of changing departmental needs; Support, Associate, Faculty, Chemistry, Commercial Driver, Education

  • Admin Support Associate

    21 hours ago

    Winston-Salem, United States Winston-Salem State University Full time

    Assist department administrator with office organization and detail and recommend operating practices and procedures to create new or to revise existing methods; implement systems to improve internal process in support of changing departmental needs; Support, Associate, Faculty, Chemistry, Commercial Driver, Education Learn More

  • Welder

    1 month ago

    Salem, United States Compunnel, Inc. Full time

    Job DescriptionJob DescriptionDescriptionTypical DutiesOperates equipment used to manufacture products from raw materials into finished goods.Maintains inventory records of raw materials used in manufacturing and keeps accurate and up-to-date records and/or data sheets on materials in process.Performs in-process tests to ensure production meets required...

  • Tax Director

    3 weeks ago

    Salem, United States The Crosby Company Full time

    Job DescriptionJob DescriptionThe Crosby Company is a family office responsible for wealth management and preservation for multiple branches and generations of a single family. Our affiliates provide trust administration, investment, and tax planning and compliance services, among others.Reporting to a Senior Tax Director within the Tax Department, this...

  • Customer Support Specialist

    1 week ago

    Salem, Oregon, United States IT Concepts Full time

    Job Overview:">This role requires a highly skilled and motivated Customer Support Specialist to join our team in Salem, VA Medical Center.About the Role:We are seeking a seasoned professional with excellent communication skills to provide top-notch customer service and technical support for our government customers across the United States. The ideal...

  • Building System Survey

    2 months ago

    Winston Salem, United States Johnson Controls Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Receptionist

    5 months ago

    Winston-Salem, United States ApTask Full time

    About Client: Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies-helping them streamline the administration of business operations. Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you...

  • Sales Development Executive

    1 day ago

    Salem, United States Diversified Full time

    Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Sales Development Executive - Workplace Cloud Software Sales Boston, MA, USA ● Virtual Req #3848 Thursday, November 7, 2024 At Diversified, we don't just follow tech trends - we set them byleveraging the best in technology and...

  • Sales Development Executive

    2 days ago

    Salem, United States Diversified Full time

    Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Sales Development Executive - Workplace Cloud Software Sales Boston, MA, USA ● Virtual Req #3848 Thursday, November 7, 2024 At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology...