Hotel Front Desk Receptionist
Found in: Talent US C2 - 2 weeks ago
$14 - $15 hourly
Responsibilities:- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Connect with the housekeeping department to ensure guest accommodations are ready
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Field customer complaints when necessary
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests by collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Must have graduated high school, received a GED or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- A degree in hotel management is a plus
On the corner of Mt. Rushmore Road and Main Street in downtown Rapid City, SD. A hotel for travelers who value their time after work. Our property is preferred by business travelers, tour groups, and lifestyle adventurers.
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