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Carpenter

3 months ago


Grand Rapids, United States Mr. Handyman Full time

Join a team that handles all client calls for you, manages your schedule, and helps you focus on the work you love to do


Be part of an organization where you have a company van and you never have to use your own money to buy materials for customer jobs.  Mr. Handyman continues to grow its team of professional carpenters as we remain the most respected home repair and maintenance company in America.


We are looking for skilled craftsman who take care of our clients by fixing, updating, installing, or building according to their needs.


Mr. Handyman has a well-earned reputation for exceptional service, quality work, and our “Done Right Promise.” We make this commitment because we only hire the best and we are committed to caring for all of our team members.


When you join the Mr. Handyman team as a professional carpenter, you get so much more than a job… you get a career you can be proud of, collaboration with a team, and support from industry-leading software / hardware.


Why You’ll Want to Join Our Team


Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team as a carpenter.


  • Company-supplied van with fuel card
  • An office that takes care of filling your schedule, so you don’t have to
  • A customer service team that answers all calls and helps you take care of the clients
  • Flexibility with hours so you can take care of life’s important events
  • Your own iPad and technology support using our software system, Service Titan
  • And so much more…


Benefits & Pay for the Professional Carpenter


The hourly wage ranges from $26 to $35 depending upon experience, and expertise in various skills including carpentry, drywall, electrical, tile, and plumbing.


  • Company Vehicle
  • Health insurance, dental, and vision plans
  • Paid Time Off (PTO)
  • Paid Holidays
  • Bonus Pay

 

Here Are Some Things You Need to Know Before You Apply as a Carpenter:


  • We are looking to hire carpenters with at least 10 years of paid, professional experience.
  • You’ll need to have experience with carpentry, drywall, plumbing, and electrical.
  • You need a broad base of experience. We don’t always know what our clients need before we get there, so you need to be confident that you can do the job.
  • You should have all the tools for doing various kinds of home improvement work.
  • To succeed in this role, you will follow our process (the Mr. Handyman Way) because that’s what our customers expect.


Your Responsibilities as a Professional Carpenter


  • Complete Repairs & Maintenance – You will perform small to medium projects for both residential and commercial clients.
  • Manage Customer Expectations and Make Recommendations – You will communicate with clients to help them understand what needs to be done and manage expectations about the scope of work and the associated costs.
  • Establish Long-Term Customers – Deliver a terrific experience that builds life-long, repeat clients.  By following the Mr. Handyman Way, you will have a repeatable process that makes it easy to impress the customer every time.


How We Measure Performance of the Carpenter


Here are some of the examples of how we will measure your job performance:


  • Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service.  You’ll need both a high response rate and high satisfaction rate.
  • Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.
  • Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
  • Recall Percentage – We guarantee all our work for one year.  The work needs to be done correctly, the first time.


What We Want From Our Carpenters


Culture alignment:

  • We communicate to cooperate - Operating as a team requires constant communication
  • We exceed expectations - Our goal is to under promise and over deliver with each other and with our clients
  • We invest in each other’s success - Whenever we help our team members, their success elevates the team

Committed to our vision:

  • We are building a self-reliant team, developing our next generation of leadership, and making a positive impact in the lives of our employees and our customers.

Shares our ideals:

  • Always in pursuit of excellence - continuous improvement
  • Values personal and professional integrity
  • Embraces a sense of belonging - being part of a team and a community


This is NOT for you if . . .


  • You always need someone tell you what to do. (You need to manage yourself as an experienced carpenter).
  • You don’t like being alone.  (This role involves working alone often).
  • You don’t like invoicing or collecting payment.
  • You don’t like asking customers to rate the job. (You should be confident in the quality of your work).
  • You don’t have the necessary tools.  (We want you to bring the tools and skills that you’ve developed as a paid professional carpenter).
  • Using an iPad scares you.  (We have modern technology for an efficient process).
  • You can’t take notes about the work you’ve done. (Good documentation is important for communication with both the client and the office).
  • You like wrapping up a job at 2pm and heading home early instead of heading to the next job.  (This is a full-time career, not a part-time job).
  • You are too proud to wear the booties.  (Our professional carpenters wear their uniform with pride and show respect for customers’ property).


Job Requirements for the Professional Carpenter


These are the minimum requirements to be considered for this position.


  • Live within the area
  • Have 10+ years’ experience as a professional carpenter
  • Own your own tools
  • Able to safely work at heights and work overhead for extended periods of time
  • Be insurable for driving our vehicle
  • Be willing to undergo a background check, driving record check, and drug test
  • Able to lift 50 pounds independently
  • Exhibit a professional appearance
  • Properly maintain a company-assigned vehicle


As an experienced carpenter, you have expertise in at least four (4) of the following:

  • Wood rot repair and replacement
  • Minor plumbing
  • Drywall finishing (repair, mud & tape)
  • Minor electrical
  • Window and door replacement
  • Bathroom or kitchen remodeling
  • Floor installation and repair
  • Ceramic tile installation


We have presented a lot of information here and because we only want to hire the best. If  you believe that describes you, please apply today. Our system will schedule you for an interview immediately.


We are actively interviewing for this position - Apply today and our hiring manager will follow-up