Clerk III

Job Summary

Provides assistance to the UCard Office in the maintenance of anticipated 25-30,000 cardholder accounts and in the production of 15,000 cards annually.

Essential Functions

Oversees photo submission, approval, and office photo operations. Manages UCard production, distribution, and mailings. Tracks and manages badge, department debit card, and associated deposit production. Maintains and oversees UCard Office equipment and orders UCard Office supplies. Handles individual and bulk debit account closures, refund requests, and fee submissions. Performs kiosk deposit pick-ups and reconciliation weekly. Prepares and delivers UCard deposits to the Bursar’s Office, maintaining physical and electronic records. Maintains, culls, and digitizes UCard file archives. Recruits, trains, schedules, and supervises student staff. Manages UCard Office email account, responding to inquiries promptly and assists student staff with phone and in-person inquiries. Collaborates with UCard Manager, Bursar’s Office, and AFIT staff. Assumes UCard Office management responsibilities in the Manager's absence. Supports Departmental and University Affirmative Action policies.

Other Functions

Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Outstanding customer service skills. Ability to work well with others in a team setting. Strong personal computer competency especially with internet and spreadsheet programs. Ability to learn new skills in a timely manner. Accuracy with numbers and strong attention to detail. Ability to supervise others and to work without supervision. Exceptional attendance and punctuality.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Complete knowledge of University rules and regulations relating to the issuance of UCards. Operation and maintenance of equipment and software not normally found in most University Offices. Knowledge of regulations concerning UCard Office financial duties. Knowledge of hiring policies relating to student employees.

Physical Demands/Working Conditions

Typical Office Environment.

Additional Details

Functional supervision of an average of 2-4 student employees.

Work Schedule

Monday - Friday; 8:30AM - 5:00PM.

Salary Information

USA/MTA Grade 11.

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