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Resort Assistant Manager
3 months ago
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island. Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens. Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course. However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap. When Legends Come To Life Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean.
On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.
The Role of a Resort Assistant Manager
The Resort Assistant Manager plays a pivotal role in supporting the operational departments of the resort in their day-to-day functions. This role involves collaborating with various teams to ensure seamless operations across the resort's facilities and amenities. From overseeing housekeeping and maintenance to coordinating with food and beverage services, the Assistant Manager is instrumental in maintaining the high standards of service expected by guests. In addition to facilitating smooth operations, the Assistant Manager also serves as a point of contact for guest inquiries and concerns. This includes promptly addressing and resolving guest complaints to ensure their satisfaction and enhance their overall experience at the resort. By maintaining open communication channels and actively seeking feedback, the Assistant Manager contributes to fostering a positive and welcoming atmosphere for guests and staff alike.
Key Functions
Manages the staff at the Front Desk
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved.
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
Give assistance to reception areas where congestion appears
Check Housekeeping on availability of supplies for preparing guest rooms and other delays in getting rooms ready
Liaise with Housekeeping Manager and Director of Engineering on any outstanding problems, especially repairs to equipment, furniture, supplies, etc.
During frequent rounds of departments, make notes of damaged equipment, blown bulbs water leaks, faulty air condition, needed drapery repair and areas that need to be painted
Prepare Manager's Report for morning meeting
Ensure that adequate signs are placed at all functions and removed at the end of special functions
Assist. Front Desk if there are any guests sitting in the lobby waiting for their rooms. Take necessary action to speed up the preparation of such rooms and console the waiting guests as much as possible
Knowledge & Skills
Skills & Abilities:
Hospitality Management : Understanding the principles of hospitality management, including guest service, front office operations, housekeeping, reservations, and concierge services.
Technology : Proficiency in hotel management software systems.
Leadership and Team Management : Ability to lead, motivate, and manage a diverse team, fostering a positive work environment and promoting professional growth.
Customer Service Excellence : Exceptional skills in managing guest experiences, handling complaints, and ensuring guest satisfaction.
Communication : Strong verbal and written communication skills, capable of effective interaction with guests, staff, and external stakeholders.
Problem-Solving : Proficiency in identifying problems, analyzing potential solutions, and making decisive, effective decisions.
Organizational Skills : Aptitude for managing multiple tasks and priorities, scheduling, and ensuring smooth operations across different departments.
Attention to Detail : A keen eye for detail, ensuring all aspects of room and facility presentations meet or exceed hospitality standards.
Adaptability : The ability to adapt to changing situations, guest needs, and industry trends, often with a proactive approach to innovation and improvement.
This is an exciting time to join The Ocean Club, a Four Seasons Resort.
Applicants that are interested in applying, please note that the position is based on The Ocean Club, A Four Seasons Resort Property located in The Bahamas and is available to those individuals who possess a legal ability to work in The Bahamas without sponsorship.
