Search and Account Safety Operations Quality Assurance

4 months ago

Austin, United States TikTok Full time

About the team

Our Operations team moderates millions of videos daily at a global level to ensure the contents are safe for our users. As a Quality team, we need to review and audit the contents which were moderated by our moderators, to handle appeals, providing feedback and support on policy questions. As TT Live QA you will conduct quality auditing and data analysis to provide accurate and continuous quality feedback to all relevant stakeholders. You will be closely monitoring our platform content. By auditing and monitoring content, you'll join our collective efforts to optimize the implementation of our Policy guidelines with Product Team and Product Business Partners teams with whom you'll have regular communications to accomplish our company's goal. Our Search Operations Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the Product Policy Specialist interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities- Develop and oversee the end-to-end processes and operations for Search and Account Safety projects, ensuring efficiency and quality standards are met through meticulous preparation and ongoing monitoring of key project metrics.- Utilize various business platforms and tools proficiently to monitor and analyze project progress effectively, ensuring successful project delivery through proactive identification of potential issues and areas for improvement.- Lead the analysis of project data to derive valuable insights, enabling data-driven decisions and facilitating strategic initiatives for enhancement.- Regularly prepare and disseminate project updates to stakeholders, highlighting essential milestones and tasks to enhance the overall project experience within the business domain.- Collaborate closely with cross-functional teams to define and implement a comprehensive moderation strategy aligned with the company's values, policies, and industry best practices, actively driving project progress.- Define clear success standards and metrics for moderation operations, encompassing metrics definition, target setting, and ongoing monitoring to ensure alignment with organizational goals.- Conduct comprehensive analyses of existing moderation processes, tools, and policies to pinpoint areas for improvement in quality, efficiency, and effectiveness, laying the groundwork for strategic enhancements.- Lead transformative initiatives aimed at optimizing moderation practices, including process redesign, technology implementation, and automation strategies, driving continuous improvement and innovation within the moderation framework.

Minimum QualificationsBachelor's degree in a related field; advanced degree preferred.2+ years of experience in Search or Account content moderation operations or quality operations, with a proven track record of designing and implementing quality strategies and initiatives.Experience in process redesign, technology implementation, and automation strategies is highly desirable.Ability to communicate in Spanish to be able to work with the Mexico market. Preferred QualificationsExcellent data analysis and project management skills, with the ability to lead cross-functional teams and drive strategic initiatives from inception to execution.Strong understanding of moderation processes, tools, and policies, with the ability to conduct detailed analysis and identify improvement areas.Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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