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Scheduler - HPB Diagnostic Radiology
3 months ago
Description
:
*** Diagnostic Imaging Scheduler ***
POSITION SUMMARY
While maintaining the utmost awareness of customer needs and providing superior customer service, the Scheduler performs all functions related to the pre-admission of all In/Out Patients of Marshall Medical Center (MMC) and the scheduling of all Diagnostic Imaging exams and procedures. Coordinates exam resources and accommodates requests for urgent exams with appropriate leads and staff, as needed. Secures all essential authorizations and thoroughly documents each account prior to patient admission. Initiates financial counseling regarding patient responsibility to augment the registration process, as needed.
POSITION QUALIFICATIONS
Education/Licensure/Certification:
High School Diploma or equivalent required.
Basic Medical Terminology required, or course completion within first year.
Knowledge:
Knowledge of Coordination of Benefits, IPA’s, HMO, PPO, Authorizations including Medi-Cal TAR’s, Medi-Cal eligibility, Medicare Advance Beneficiary Notices, and Medicare Secondary Payer screening required.
Three years of registration and/or billing experience and one year of Medical Imaging scheduling preferred.
Knowledge of computerized scheduling programs preferred.
Knowledge of how health care facilities and providers function and the differences in urgency levels of patient acuity preferred.
Skills:
Superior customer service and public relations skills required.
Excellent written, oral and listening skills when working with patients, clinic staff, co-workers and payers is required.
Intermediate ability with Microsoft Office Products. Demonstrated organizational skills and flexibility.
Ability to work in a self-directed environment and under extreme pressure while staying within time constraints.
Ability to make independent decisions in the absence of immediate, direct supervision that stay within hospital and department guidelines.
Willingness to assist co-workers during peak workloads and short staffing periods and work as a team player required.
Ability to provide a calming influence when assisting customers and a sincere desire to serve the public in an empathetic manner is desirable.
Typing of 30+ CWPM preferred.
