Customer Service Representative- Entry Level
5 days ago
We are a dynamic event fundraising firm dedicated to creating memorable experiences while raising funds for charitable causes. We pride ourselves on our top-notch customer service and our ability to create lasting solutions for our charity partners. As we continue to expand, we are looking for passionate and motivated individuals to join our team as Customer Service Representatives.
As a Customer Service Representative, you will play a crucial role in ensuring the success of our fundraising events. You will be the primary point of contact for our customers, providing exceptional service and support. Your responsibilities will include handling inquiries, resolving issues, and ensuring a positive experience for our clients and their donors.
Key Responsibilities:
- Greet and assist customers at fundraising events, providing information and support.
- Address and resolve customer inquiries and concerns in a professional and timely manner.
- Assist in the setup, execution, and breakdown of events, ensuring everything runs smoothly.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Collaborate with team members to improve customer service processes and event execution.
- Provide support to event managers and other staff as needed.
- Promote a positive image of the company and our charitable partners.
Requirements:
- High school diploma or equivalent; college degree preferred but not necessary.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, dynamic environment.
- Enthusiastic, self-motivated, and customer-oriented mindset.
- Previous experience in customer service or event support is a plus.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
What We Offer:
- Comprehensive training and development programs.
- Opportunities for career advancement and growth within the company.
- Competitive compensation package, including performance-based bonuses.
- A supportive and energetic team environment..
- Opportunities to make a meaningful impact through charitable initiatives.
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