Customer Service Representative

4 weeks ago

Pleasanton, United States Sun Technologies Full time

Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Pleasanton,California **Job Description**

Customer Service Rep

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

* Handling patients, referral sources, and administrative department inquires

* Communicating with insurance companies and/or prior authorization requests

* Entering patient information into a customer information system

* Ensuring customer satisfaction and assisting them with issues/concerns related to their health

* Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

* Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

* Becoming educated in qualifications of multiple insurances to ensure clean order intake

Job Requirements

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

* High School Diploma or GED, some college, preferred

* Minimum 1 year of Customer Service

* Ability to convey a positive and professional image to customers and employees

* Maintain composure in high-pressure situations

* Capable of following an issue through to its conclusion

Experience : 2+ Years

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