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Branch Manager I
3 weeks ago
- Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
- Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
- Handle or assist in the resolution of customer service issues
- Ensure a high level of customer service is maintained at or above the area goals
- Coach all staff and empower staff to engage in problem resolution and customer relations
- Be active in attending/hosting outside sales meetings or events to promote the company and branch location
- Continue to increase the market penetration of the branch and increase revenue
- Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
- Actively participate in the training, coaching, and mentoring of all Branch staff
- Complete performance reviews with all Branch staff discuss strengths and development opportunities
- Hold weekly staff meetings to keep employees motivated and informed of business operations
- Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
- Maintain an environment of positive employee relations
- Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
- Shift hours may vary depending upon business need.
- Previous management experience in a fast-paced environment
- Experience in car rental, hospitality, or tourism a plus
- Result orientation with demonstrated history of success
- Demonstrated ability to direct and motivate teams
- Proficiency in Technology
Knowledge:
- Financial and business acumen
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
- Labor & Employment laws
- Operations Management
- Project Management
- Analysis and report modeling understanding
- Highly organized.
- Ability to interface with multi-faceted, cross-functional teams
- Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
- Strong Time Management skills
- Customer service aptitude - Ability to address and resolve customer service issues
- Flexible and able to adapt to changes
- Excellent oral and written communication skills
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