Billing Manager

Job Details

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Billing Manager to join our amazing culture. As a Billing Manager you are a part of a dynamic team that allows you to grow as Convergint grows.

The ideal candidate should be able to learn quickly and work well both with the team and independently. Will oversee the invoicing function with heavy focus on invoicing of all invoice types via various invoicing platforms. Billing will range from small and medium regional and community accounts to key National and Enterprise accounts with an understanding of portal invoicing into various third-party systems (Ariba, Tririga, Coupa, VAWS, Service Channel). Meeting customer invoicing SLAs for invoicing and engaging in dispute resolution, as well as the supporting of cash flow and past due improvement are essential. Interaction and exceptional communication with Billing Manager, Service Operations, Sales Operations, Sales, internal department heads and Customers is required to ensure invoicing efforts are in tandem with customer requirements and non-standard customer agreements. Supervision of 9 to 10 Billing Specialists and assisting to improve invoicing efficiencies while also enhancing processes as determined by business requirements. Reconciling and resolving billing disputes through collaboration with customers, sales operations, and sales.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Junior Accountant.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Convergint's greatest strength is our people Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

1. Manage 9 to 10 Billing colleagues and oversees Invoicing efforts

2. Oversee that work orders are billed in a timely fashion and in compliance with Customer SLAs

3. Balance the workload of the Billing Team for growth in the business associated with new customers and shifts in business segments

4. Prepare and analyze Billing reports and disseminate billing information to Billing Colleagues on a timely basis. Ensures guidance and focus on accounts that are in jeopardy of not being billed based on customer invoicing SLAs

5. Oversee invoice submissions are done in a timely manner through third-party invoicing portals

6. Recommend policy and procedure changes when necessary and establish best practices to improve current functions

7. Oversee potential problem accounts and send follow-up correspondence in a timely manner

8. Prepare month end reporting reconciliations

9. Assist with cash application information and reconcile accounts as required

10. May assist other department heads and other colleagues with miscellaneous analysis and reporting

11. Oversee month-end and year-end billing close

What You’ll Need

Ability to understand job and service contracts terms and conditions Excellent interpersonal and teamwork skills Strong planning and organizational skills Ability to think outside the box to problem solve Customer Service orientation Excellent written and verbal communication skills Ability to work independently, multi-task and prioritize time management Flexible, adaptable, detail-oriented and self-motivated Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Teams

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan Corporate Social Responsibility Day And much more…

Requirements:

Bachelor’s Degree and 2+ ytears' experience in Billing or equivalent work experience Minimum of 2 years of billing and improving billing efficiencies experience Previous supervisory experience required

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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