Professional Services Consultant

7 days ago

Minneapolis, United States Mimecast Full time

Professional Services Consultant - Minneapolis, MN

In Customer Excellence, we turn onboarding into ongoing relationships. We offer 24/7 support and represent customers across every business department. We always deliver value and delight, so we build customer loyalty for life.

As a Mimecast Professional Services Consultant, you will be involved in both pre and post sales activities, working closely with the Sales and Customer Services teams. You will design, present, and apply Mimecast’s Professional Services offerings to customers. You will continuously work with customers to implement and optimize Mimecast through post-sales, handling data migration projects while delivering customized training. While supporting customers, engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately.  You will also be required to deliver ad-hoc consultancy days across the new and existing customer base.

What You'll Do

  • Assist Customers with implementing the Mimecast Service globally
  • Develop and deliver customized training covering Administration, End user tools, and eDiscovery along with new features
  • Escalation and tracking of issues raised with the Mimecast Support Team Escalation and tracking of feature requests raised with Mimecast Product Development
  • Recognize upsell opportunities for additional products and services
  • Support pre-sales calls to discuss Mimecast Professional Services and product features
  • Develop Professional Services proposals and Statements of Work

What You'll Bring

  • Strong technical skills specifically in Datacenter platforms, operating systems, desktop deployment, system administration and/or technical architecture
  • Comfortable with developing pre-sales and project deliverables using MS Office products such as Word, PowerPoint, Excel, and Visio
  • Good knowledge of MSSQL and SQL

What We Bring

We are Mimecasters. And we are alive with purpose. We do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

#LI-ND1

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