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Senior On-Site Service Specialist | 27507

2 months ago

Tacoma, United States Ricoh Full time

Summary

• Requires high school diploma or GED and1-2 years of related work experience.

• Some related copy job experience is preferred.

• May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh.

• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

• Working knowledge of copier and other related equipment and repair is preferred.

Requires knowledge and understanding of shipping/receiving procedures.

Basis electronics knowledge is preferred. 

• Possesses ability to work independently and flexibly to complete projects.

• Possesses ability to determine correct method and packing 

• material as well as check packing slips for accuracy of incoming materials.

• Possesses ability to comprehend instructions concerning mail delivery. 

• Possesses troubleshooting and problem solving skills.

• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.

• Possesses excellent customer relations skills and excellent verbal communication skills.

​***Shift timings***

7:00 AM     to 3:30 PM (Mon- Fri)

Job Type: Temp to Engage

Roles & Responsibilities

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. 

Provides copier maintenance and/or repair of customer site equipment. 

Perform bindery, QC and final check, housekeeping/HoNote: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. 

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. 

• Runs high volume/production copy machines and performs binding and finishing work. 

• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. 

• Perform basic equipment troubleshooting and escalate calls to technicians.

 • Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc.). 

• Performs duties of scanning and /or imaging documents. 

• May perform Reception services on temporary/occasional basis. 

• Maintains records for management reports and inventories of supplies needed. 

• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. 

• Calculates charges for jobs performed and maintains logs and may generate reports. 

• Responds to and coordinates all service calls required by customer. 

• May perform filing duties in conjunction with specific customer requests. 

• Delivers completed jobs to pre-determined customer locations within and outside of the site. 

• Maintains daily meter and service logs. 

• May travel between customer’s buildings. 

• Answers customer questions regarding status or feasibility of job requests. 

• Ensures upkeep of convenience copier areas by keeping neat and well stocked. 

• Performs duties related to the shipping of materials. 

• Performs duties related to the receiving of materials. 

• May perform meeting room and conference room set ups. 

• May perform building occupant moves within assigned facilities. 

• May perform light maintenance, and cleaning duties as assigned. 

• Perform shipping, receiving 

• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. 

• Large format Printer (Posters, banners) High volume Ricoh Printers.

Does require lifting (Nothing over 40 lbs), standing, bending

Minimum Qualifications

QUALIFICATIONS (Education, Experience and Certifications) 

Typically Required: - 

Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field. 

Some related copy job experience is preferred. 

May require valid driver’s license and minimum levels of auto insurance coverage per Client policy. 

KNOWLEDGE, SKILLS AND ABILITIES 

Excellent customer service skills 

Good PC skills

Good organizational skills and ability to prioritize

 Mathematical and filing skills 

Ability to use office machines and technical equipment 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS 

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. 

Walking between buildings may be necessary. 

Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.