Underwriting Processor

WHO ARE WE: Wheels Financial Group, LLC d/b/a LoanMart has provided non-traditional lending solutions for over 20-years by helping people from all walks of life resolve their financial setbacks when other credit or financial options may not be available.

ABOUT THE POSITION: The Underwriting Team works directly with new and repeat loan applicants to efficiently guide them through the loan process. Underwriting is the front-line voice of the company, so superior customer service is a top priority.

Individuals with experience as a call center agent, customer service specialist, in phone sales, and as service support employees are a good fit for this position.

POSITION STRUCTURE

• HYBRID SCHEDULE: In-office on Tuesday and and Wednesday, after successful training period (estimated 1 to 2 months).
• SHIFT: The start time may fluctuate between a 7:30 a.m. and 9:30 a.m., Mon-Fri. Schedule will be announced at least one week in advance. Saturday shifts may be required periodically.

POSITION DUTIES

• Educate new/repeat customers and business partners about the loan process, while providing a high-quality, service-oriented experience.
• Conduct customer and third-party phone interviews to verify identity and acquire needed information or documents so that loan applications can move into the next funding stage.
• Review applications and documents to ensure requirements are met.
• Follow up on pending or missing information with the goal of completing/resolving missing information or hindrances.
• Document and communicate loan progress/statuses using multiple communication channels.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must have exceptional high-volume phone skills, with an emphasis on efficiency, speed, service, and accuracy.
• Previous Call Center or Customer Relations experience is desirable.
• Previous experience preparing direct loan documents is highly desirable.
• Working knowledge of Microsoft Office.
• Business-level bilingual abilities in Spanish is desirable.

BENEFITS AND PERKS: Visit the RESOURCES section to learn more about the benefits and perks offered at LoanMart.

WORKING AT LOANMART: Employees enjoy a work environment that is fast-paced, entrepreneurial, fun, exciting, and active. We keep things buzzing on the floor with competitions, games and social gatherings. We offer affordable health benefits plans, in addition to supplemental benefits to fit your individual needs and lifestyle.

We do not tie up good ideas in a bureaucratic maze - good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

To learn more about the loans we market and service, visit our websites at and

Fair Chance Ordinance: LoanMart will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. .