Current jobs related to Lead Service Desk - Washington - Astor & Sanders

  • Service Desk Lead

    2 weeks ago

    Washington, United States Abacus Technology Full time

    Abacus Technology is seeking a Service Desk Lead to guide a technical support team providing front line support for end users at the US Mint. This is a full-time position. Responsibilities Lead a service desk providing technical support in an enterpr Service Desk, Technical Support, Lead, Technology, IT

  • Service Desk Lead

    2 weeks ago

    Washington, United States S2i2 Inc Full time

    Title : Service Desk Lead Location : Washington, DC Description S2i2 is currently seeking a motivated and experienced Service Desk Lead to oversee and manage the day-to-day operations of the Service Desk team. The Service Desk Lead will be responsible for ensuring timely and effective technical support, providing leadership to support staff, and working...

  • Service Desk Lead

    2 months ago

    Washington, United States NTT DATA Full time

    Req ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States...

  • Service Desk Lead

    3 weeks ago

    Washington, United States S2i2 Inc Full time

    Job DescriptionJob DescriptionTitle: Service Desk LeadLocation: Washington, DCDescriptionS2i2 is currently seeking a motivated and experienced Service Desk Lead to oversee and manage the day-to-day operations of the Service Desk team. The Service Desk Lead will be responsiblefor ensuring timely and effective technical support, providing leadership to support...

  • Service Desk Lead

    3 months ago

    Washington, United States NTT DATA Full time

    Req ID:252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Responsibilities: ...

  • Service Desk Lead

    2 days ago

    Washington, United States Abacus Technology Full time

    Service Desk Lead Job Locations: US-DC-Washington Job ID: 2024-7769 Overview Abacus Technology is seeking a Service Desk Lead to guide a technical support team providing front line support for end users at the US Mint. This is a full-time position. Responsibilities Lead a service desk providing technical support in an enterprise environment. Monitor the...

  • Service Desk Lead

    1 week ago

    Washington, United States Empower AI Full time

    Service Desk Lead Job ID: 2024-7942 Job Locations: US-DC-WASHINGTON Category: Program / Project Management Type: Regular Full-Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI...

  • Service Desk Lead

    2 weeks ago

    Washington, United States Empower AI Inc. Full time

    Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • IT Service Desk Team Lead

    7 days ago

    Washington, Washington, D.C., United States Stone Search Full time

    Job SummaryThe IT Service Desk Supervisor at Stone Search is responsible for overseeing the day-to-day operations of the service desk, ensuring timely and efficient handling of support requests.Key ResponsibilitiesSupervise and guide the Service Desk Analysts and Senior Service Desk Analysts to deliver high-quality customer service.Develop and implement...

  • Service Desk Lead-HQ

    2 days ago

    Washington, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC and will be a fully onsiteposition. Responsibilities: Responsible for managing Service Desk operations-day-to-day operationsEnsures maximum issue resolution in minimum time in order to meet...

  • Service Desk Lead-HQ

    41 minutes ago

    Washington, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC and will be a fully onsite position. Responsibilities: Responsible for managing Service Desk operations-day-to-day operations Ensures maximum issue resolution in minimum time in order to...

  • Service Desk Lead-HQ

    7 days ago

    Washington, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC  and will be a fully onsite position. Responsibilities: Responsible for managing Service Desk operations-day-to-day operationsEnsures maximum issue resolution in minimum time in order to...

  • Lead Service Desk

    3 months ago

    Washington, United States Astor & Sanders Full time

    Job DescriptionJob DescriptionLead Service Desk (BMC Remedy/Helix)Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead Service Desk (BMC Remedy/Helix). This is a full-time position based in Washington DC.Roles and Responsibilities:Manage and coordinate the activities of the Service...

  • Front Desk Team Lead

    3 days ago

    Washington, United States Concord Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring seamless guest experiences.Key Responsibilities:Provide top-notch customer...

  • Front Desk Team Lead

    7 days ago

    Washington, Washington, D.C., United States Canopy by Hilton Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Canopy by Hilton. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, leading a team of front desk associates, and ensuring seamless check-in and check-out experiences.Key ResponsibilitiesProvide...

  • IT Service Desk Manager

    3 days ago

    Washington, United States Collabera Full time

    Job Description:The client has an opening for an IT Service Desk Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range of IT services, including help desk, desk-side support, Windows workstation engineering and maintenance, ITSM, Active Directory services, and video conferencing,...

  • Service Desk Manager

    13 hours ago

    Washington, United States JCD Staffing Full time

    Job Summary:We are seeking a highly skilled Service Desk Lead to join our team at JCD Staffing. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our help desk services.Key Responsibilities:Serve as the primary point of contact for all IT help desk...

  • Lead Service Desk Technician

    1 week ago

    Washington, Washington, D.C., United States ManTech Full time

    About ManTech InternationalWe are in search of a Senior Service Desk Specialist - Cleared Tier 2 to deliver exceptional support to our end-user community. This position involves diagnosing and resolving hardware, software, and network challenges to maintain high levels of customer satisfaction.Key Responsibilities:Deliver advanced support for technical...

  • Service Desk Operations Manager

    2 weeks ago

    Washington, United States NTT DATA Full time

    Job Summary:We are seeking a highly skilled Service Desk Lead to join our team at NTT DATA. As a key member of our IT service delivery team, you will be responsible for leading and managing 24/7 Service Desk Operations for a large federal client.Key Responsibilities:Lead and manage 24/7 Service Desk Operations for a large federal client, ensuring...

  • Lead Service Desk Technician

    2 weeks ago

    Washington, Washington, D.C., United States ManTech Full time

    About the Role:We are in search of a Senior Service Desk Specialist - Cleared Tier 2 to provide exceptional support to our end-user community. This position entails diagnosing and resolving hardware, software, and network challenges to maintain high levels of customer satisfaction.Key Responsibilities:Deliver advanced support for technical issues faced by...

Lead Service Desk

3 months ago

Washington, United States Astor & Sanders Full time

Lead Service Desk (BMC Remedy/Helix)

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead Service Desk (BMC Remedy/Helix). This is a full-time position based in Washington DC.

Roles and Responsibilities:

  • Manage and coordinate the activities of the Service Desk team
  • Ensure timely resolution of incidents and service requests in accordance with defined SLAs
  • Provide technical support and guidance to the Service Desk team
  • Monitor and analyze performance metrics to identify areas of improvement
  • Work heavily with BMC Remedy and Helix
  • Participate in project planning and implementation related to the Service Desk
  • Stay up-to-date with industry trends and best practices in IT service management
  • Additional duties as assigned

Requirements

  • Must be a US Citizen or Green Card Holder
  • Bachelor’s degree in Computer Science, Information Technology, or other related fields
  • Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
  • ITIL 4 Managing Professional certification, required
  • BMC Certified Professional, required

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.  

Some of our competitive benefits include: 

  • Medical and dental coverage  
  • 401k plan with employer contribution  
  • Paid holiday, vacation, and sick leave  
  • Metro-check program  
  • Tuition reimbursement