THE WILDE RESORT

Job Details

Description

The Wilde Haven Spa Coordinator is responsible for delivering an unequaled spa experience for guests. Must be informed; be prepared to answer guest inquiries and questions accurately and knowledgeably. Oversee the smooth and efficient operation of the front desk of the spa while assisting the spa guests by scheduling appointments and selling retail products.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greets and welcomes spa guests Answer all phone calls within 3 rings, with a smile in your voice, and accurate information Monitor Treatment Staff Schedules, balancing them accordingly as reservations warrant. Schedule guest treatment appointments accurately Maintain open and positive communication with management, associates and clients. Maintain the appearance and cleanliness of all spa and hotel facilities to the highest standard Enhance the guest experience through proactive actions that impress the satisfied guest and turn around the unhappy one Assists guests with retail purchases to enhance their spa experience Attend regularly scheduled meetings. Open or Close the spa according to the checklists Maintain a clean and orderly work area. Insure that necessary supplies are available before beginning work Should be friendly and courteous to guests, management and fellow associates. Communicates information necessary to the next shift and receives information from the prior shift to follow through with work to be done. Follow all fire and safety procedures and perform duties required of the position as outlines in the Emergency Procedure Handbook. Follow all rules, policies and regulations as outlined in the employee handbook. Must conduct self in a professional manner and adhere to Wilde Haven grooming policies.

Competencies

Customer/Client Focus Ethical Conduct Communication Proficiency Organizational Skills Initiative Stress Management/Composure Thoroughness Ability to handle cash and add/subtract/multiply/divide dollar amounts

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full time position, regularly requires long hours and frequent weekend work.

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma or GED certificate. Customer service background with strong communication emphasis.

Preferred Education and Experience

One year experience in related field.

Other Personnel Issues

Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct. Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Report any unusual occurrences and/or request to the General Manager. Read and abide by all the regulations and rules of conduct stated in the employee handbook.

Job Requirements

Education:  High School education or equivalent experience.

Experience:  Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

Skills and Abilities:

Ability to operate a computer, calculator, phone switchboard/console, printer Must possess a good knowledge of computerized hotel systems OPERA PMS and other software such as MS Word; Must be a positive team player; Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations; Good written/verbal communication skills; Must maintain a warm and friendly demeanor; Maintains composure and objectivity when needed Very good telephone and guest relations etiquette and skills;

No. of employees supervised: None___ employees

Hours Required:  Scheduled days and times may vary based on need

Lifting/Pushing/Pulling/Carrying  Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

25% of shift pulling out cash draw, key draw and safety deposit boxes.

No Lifting/Pushing/Pulling/Carrying Required.

-------------------------------------------------------------------

Bending/Kneeling  Describe the type(s) of required bending and/or kneeling to include when, why and how often.

25% of shift to retrieve safety deposit boxes and cash draw.

No Bending/Kneeling Required.

-------------------------------------------------------------------

Mobility  Describe the type(s) of mobility required to include distances and % of time involved.

5% of shift to retrieve messages and guest mail.

Stationary Position

-------------------------------------------------------------------

Continuous Standing  Describe the reasons to include time period and frequency.

95% of shift continuous standing attending to customers.

-------------------------------------------------------------------

Climbing Stairs: Up to approx.steps% of ( time period)

Ladders: Up to approx.______feet______% of_____________

(time period)

X  No Climbing Required.

-------------------------------------------------------------------

Driving  Describe type of vehicle, distances, % of time involved and frequency.

X  No Driving Required.

-------------------------------------------------------------------

Work Environment Inside: 100 % of 8 hr shift

(time period)

Outside: % of

(time period)

Describe any abnormal temperature exposures:

Hearing Critical X Moderate Minimal

Explain:  One-on-one communication with guests

------------------------------------------------------------------

Vision Critical X Moderate Minimal

Explain:  Read reports, verify reservations, work with computers

-------------------------------------------------------------------

Speech Critical X Moderate Minimal

Explain:  One-on-one communication with guests

-------------------------------------------------------------------

Literacy X Critical Moderate Minimal

Explain:  Read reports, reservations, analyze, investigate.

-------------------------------------------------------------------

Chemicals/Agents  Describe any chemicals/agents to include what they are, warnings and frequency of use.

X  No Chemicals/Agents Used.

-------------------------------------------------------------------

Protective Clothing Type:

Approx.% of (time period)

X  None Required.

-------------------------------------------------------------------

Equipment Operation  List type of equipment and frequency of use.

Computer use 75% of shift, Telephone use 25% of shift, Computer printer 25% of shift, Calculator 10% of shift.

None Required.

-------------------------------------------------------------------

Other Considerations

None.

---