Safety and Security Specialist
6 months ago
Create a healthier, brighter future for pets, pet parents and people
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we arePetco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor; help guests find the products they are looking for, in-store and online.
Lead a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property.
Understand and leverage escalation tools for guest issues in order to provide a safe and secure environment for our partners and guests.
Notify leadership and support documentation for all incidents.
Teach, coach and model behaviors of our shoplifting prevention policy.
Understand and appropriately use the video system.
Support merchandise protection and audit execution.
Train Pet Care Center partners on operational shortage focus area opportunities.
Execute shortage action plans set by leadership to minimize shortage in focus areas.
Model and coach safety behaviors while maintaining a clean store for guests and partners.
Provide quality customer service interactions and promote a shopping experience that meets the needs of the guest.
Demonstrate a culture of ethical conduct, safety, and compliance.
Complete and remain current on all applicable training.
Participate in the completion of animal and aquatic life related physical inventory counts.
Performs additional duties and projects as required or assigned with or without regular supervision.
Other Essential Duties
CONTRIBUTE TO A SAFE AND SECURE ENVIRONMENT . You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.
BE A PART OF A COLLABORATIVE CULTURE . Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.
Basic Qualifications
Minimum of one year of retail experience. Experience in loss prevention desired. Qualified applicants will possess a high level of focus on the guest experience and safety and security across the Pet Care Center. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care. Additional qualifications include:
• High school diploma or equivalent
• Must be at least 18 years of age or older
• Welcoming and helpful attitude toward guests and Pet Care Center partners
• Learn and adapt to current technology needs
• Effective communication skills
• Work both independently and with a team
• Manage workload and prioritize tasks independently
Certification
Completing and maintaining of the Petco Animal Care Certification program is required in this role.
Education/Skills
In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics and basic accounting relationships and exhibit exceptional communication skills.
Supervisory Responsibility
None
Work Environment
The majority of job duties are conducted indoors, although guest carry outs and veterinary visits will require that a partner leave the PCC briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from not following procedures. Ability and willingness to a flexible schedule including evenings and weekends to meet PCC needs.
Equal Opportunity Employer
Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Do we want to add the certifications around the P&Ps (shoplifting, workplace violence, de-escalation?
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