Complimentary Breakfast Attendant
4 weeks ago
Overview
The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
Responsibilities
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
- Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
- Greet and assist guests in a timely manner
- Ensure quality control of buffet items; temperatures, cleanliness, supplies FIFO, etc.
- Clear clean and reset tables/chairs throughout service hours
- Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
- Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
- Communicate with all departments regarding any guest concerns/complaints
- Support all areas of breakfast service as necessary including washing dishes by hand, restocking plates, bowls, cups and utensils, washing/cleaning coffee urns or other necessary equipment.
Sweeping and mopping floors, washing work tables, walls, refrigerators and removing trash and garbage to designated areas - Have a complete knowledge of breakfast standards
- Have a thorough knowledge of food safety standards
- Provide weekly food order and receive/re-stock when order is delivered
- Perform other duties as assigned and complete required training/certifications
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