Team Lead

Found in: Talent US C2 - 2 weeks ago

Smithfield, United States Panera Bread Full time

Job Purpose:

Team Leads own a segment of the shift and support the bakery-cafe managers by increasing the levels of effectiveness, operational integrity, and subsequently highly satisfied customers. Together, they “divide and conquer” the work that needs to be done.

As a Team Lead, they will execute the training plans as designed for certifiable positions and duties within their certified track and teach all tasks and procedures according to standard. They’ll do this by role modeling and embodying Panera’s Concept Essences and Cultural Values, even when not training.

Duties & Responsibilities:

Maintain Quality Bakery-Cafe Operations While Ensuring Customer Satisfaction

  • Provide leadership within a production or service zone in warmth, cleanliness, quality, speed, and accuracy
  • Role model Engage, Explore, Exceed and exude Panera Warmth
  • Ensure 100% accuracy, speed, quality and presentation of all orders
  • Immediately react to Code Rd situations by taking action and solve/correct any condition in which a guest is waiting on us

Management and Development of Associates:

  • Able to train associates within the production or service track
  • Confirm zone associates are talked into position by a manager and are aware of priorities of the day
  • Keep a positive attitude at all times during the training process
  • Coach, drive, and validate shift expectations such as: Food Quality, Speed of Service, Accuracy, and Panera Warmth
  • Assign and follow up on the completion of cleaning and stocking duties – set the next shift up for success
  • In complete trainer uniform at all times

Financial Contribution:

  • Follow process maps and process discipline
  • Prepare all food items using the SBS and job aids available
  • Practice the 4 Pillars of Throughput:
  • Set the pace and communicates when help is needed
  • Anticipate bottlenecks and take appropriate action to prevent
  • Stocked to rock
  • Aces in places

Working Conditions:

  • This role requires flexible hours including nights and weekends in a faced paced environment with shifting priorities.
  • While performing this job, the incumbent is regularly required to stand, sit, talk hear in a loud environment.

Qualifications:

  • Minimum 90 days in position
  • Basic food safety understanding and practice
  • Demonstrates coaching skills in their position
  • Certified in all positions on a service or production track
  • Service: Coffee, Barista, Bakery Backer, Dining Room, Cashier
  • Production: Prep, Soups, Salads/Hot Entrees, Sandwiches, Consolidator
  • Ability to direct, motivate, and train others in a fast-paced environment
  • Completed Team Lead Development
  • Minimum age -- 18 years of age

We are Panera Bread
And we believe that good food, food you can feel good about, can bring out the best in all of us. Food served in a warm, welcoming environment, by people who care. To us, that’s good eating and that’s why we’re here.
Would you like to know more about our company, how we got started and who we are? These pages offer an overview of Panera Bread, from a history of the company to biographies of our management team, to a listing of recent awards and recognition.

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