Physical Therapy Front Office
4 weeks ago
Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check-out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back office duties as assigned. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Shift is Monday-Friday 9:30am-6:00pm
Responsibilities
Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc. Responsible for processing referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client specific direction. Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals. Report any denials or delays to leadership as needed Must ensure all authorized visits are scheduled according to the clinician's referral without going above the number of authorized visits or outside of authorized date range Contact patients who miss an appointment and/or report missed appointment to employer Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation. Cross train to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork, etc. Responsible for daily therapy supply inventory management, wiping down treatment tables and equipment, washing/folding therapy linens, documenting equipment daily logs, performing Human Performance Evaluations (HPE’s), and rooming patients for recheck appointments Maintains therapy equipment including but not limited to hydrocollator, freezer, and paraffin and completes corresponding maintenance logs as applicable (daily/weekly/monthly/ In partnership with center leadership, assist with patient flow and volume Keep patients informed of expected wait times during all aspects of the center visit Assist in maintaining a neat, clean, and orderly appearance throughout the facility. Facilitate maintenance and required service on all therapy equipment. Follow HIPPA guidelines and safety rules Complete reports/logs as assigned by center leadership Attend center staff meetings or huddles as required Participate in initial and ongoing training as required May also perform various back office tasks including but not limited to urine drug screens and breath alcohol testsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
Customarily has at least six months or more of referral management experience Previous medical office experience preferred Working knowledge of state-specific occupational medicine requirements preferredJob-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues Demonstrated ability to maintain working relationship with all levels of colleagues Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications Strong teamwork with peers and center leadership team
Additional Data
401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee DiscountsThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer , including disability/veterans
Need help finding the right job?
-
Exercise Specialist/physical Therapy Technician
1 month ago
Drexel Heights, United States ApexNetwork Physical Therapy Full time**Physical Therapy Tech/ Exercise Specialist** Join our team as a Physical Therapy Tech/Aide! **At ApexNetwork Physical Therapy, patients come first; it's what we all believe.** It's the driving force behind our passion and what has helped us become one of Entrepreneur magazine's top franchise picks. **Exercise Specialist/Physical Therapy Technician...
-
Physical Therapist
1 week ago
Yorktown Heights, United States Elevate Physical Therapy Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceFree food & snacksHealth insuranceOpportunity for advancementPaid time offJob Title: | Physical Therapist. New Graduates PreferredLocation of Position: | Yorktown Physical Therapy Salary/Hourly Rate: | Competitive Salary and...
-
Physical Therapist
12 hours ago
Yorktown Heights, United States Elevate Physical Therapy Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceFree food & snacksHealth insuranceOpportunity for advancementPaid time offJob Title: | Physical Therapist. New Graduates PreferredLocation of Position: | Yorktown Physical Therapy Salary/Hourly Rate: | Competitive Salary and...
-
Front Office Coordinator
1 week ago
Sterling, United States Ivy Rehab Full timeDescription Position at Ivy Rehab Physical Therapy Patient Coordinator (40 hours/week) Ivy Rehab Physical Therapy - Outpatient Clinic Sterling, VA (Brand-new clinic coming soon!) Pay Rate: $17 Bilingual in Spanish preferred! In this role you'll gain satisfaction in providing top-notch customer service and enhance your administrative skills in a...
-
Front Office Coordinator
16 hours ago
Sterling, United States Ivy Rehab Full timeDescription Position at Ivy Rehab Physical Therapy Patient Coordinator (40 hours/week) Ivy Rehab Physical Therapy - Outpatient Clinic Sterling, VA (Brand-new clinic coming soon!) Pay Rate: $17 Bilingual in Spanish preferred! In this role you'll gain satisfaction in providing top-notch customer service and enhance your administrative skills in a...
-
Richmond Heights, United States SSM Health Physical Therapy Full timeOverview SSM Health Physical Therapy Orthopedic Resident Physical Therapist (PT) St. Louis, MO Interested in a Physical Therapy Orthopedic Residency program? Look no further! Together with Saint Louis University, SSM Health Physical Therapy offers a 12-month orthopedic physical therapy residency designed to advance licensed physical...
-
Richmond Heights, United States SSM Health Physical Therapy Full timeOverview SSM Health Physical Therapy Orthopedic Resident Physical Therapist (PT) St. Louis, MO Interested in a Physical Therapy Orthopedic Residency program? Look no further! Together with Saint Louis University, SSM Health Physical Therapy offers a 12-month orthopedic physical therapy residency designed to advance licensed physical...
-
Patient Experience Coordinator
5 days ago
Capitol Heights, United States Pivot Physical Therapy Full timePosition Overview: Greater Purpose and Core Values: Athleticos Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is...
-
Physical Therapist Assistant
1 week ago
Woodbury Heights, United States JAG Physical Therapy Full timeJob DescriptionPhysical Therapist AssistantThe Physical Therapist Assistant provides treatment and manual techniques under the supervision of a Physical Therapist. The PTA is expected to manage a full caseload and complete all documentation required for patient care. Who We Are: JAG Physical Therapy's care-first model of rehabilitation may be the change...
-
Physical Therapist Assistant
23 hours ago
Woodbury Heights, United States JAG Physical Therapy Full timeJob DescriptionPhysical Therapist AssistantThe Physical Therapist Assistant provides treatment and manual techniques under the supervision of a Physical Therapist. The PTA is expected to manage a full caseload and complete all documentation required for patient care. Who We Are: JAG Physical Therapy's care-first model of rehabilitation may be the change...
-
Physical Therapist Assistant
6 days ago
Balcones Heights, United States ATI Physical Therapy Full timeOverview: Stronger Together: ATI is the largest physical therapy company under one brand, growing to over 900 locations in 24 states. We work hard to preserve our family atmosphere with our innovative, vibrant, and team-based culture. Collaboration is at the heart of what we do, and it's guided by our National Outcomes Registry which has over 3 million...
-
Physical Therapist
1 week ago
Berkeley Heights, United States Attain Physical Therapy Full timeJob DescriptionJob DescriptionJoin Our Team as a Licensed Physical Therapist!About Attain:Attain, a national rehabilitation provider, offers a refreshing new approach to delivering rehabilitation services. We are dedicated to providing the highest quality care to the athletic population, focusing on manual therapy, sport-specific rehab, and extensive...
-
Physical Therapist
1 week ago
Needham Heights, United States Bay State Physical Therapy Full timeJob DescriptionJob DescriptionJoin us in our vision to improve MSK healthcare delivery in the Northeast!At Bay State Physical Therapy, youll have the opportunity to build a fantastic clinical foundation, so you can begin driving outstanding patient outcomes and focus on providing exceptional care while on a clearly defined career path that encourages...
-
Physical Therapist
12 hours ago
Needham Heights, United States Bay State Physical Therapy Full timeJob DescriptionJob DescriptionJoin us in our vision to improve MSK healthcare delivery in the Northeast!At Bay State Physical Therapy, youll have the opportunity to build a fantastic clinical foundation, so you can begin driving outstanding patient outcomes and focus on providing exceptional care while on a clearly defined career path that encourages...
-
Physical Therapist
14 hours ago
Berkeley Heights, United States Attain Physical Therapy Full timeJob DescriptionJob Description**WE ARE HIRING A LICENSED PHYSICAL THERAPIST! **PER DIEM Mondays, Wednesdays & Fridays****ABOUT ATTAIN: Attain, a national rehabilitation provider, offers a refreshing new approach to the delivery of rehabilitation services. We strive to provide the most leading quality of care to the athletic population, with an emphasis on...
-
Physical Therapist
1 week ago
Yorktown Heights, NY, United States Jackson Therapy Partners Full timeJackson Therapy Partners is seeking a travel Outpatient Physical Therapist for a travel job in Yorktown Heights, New York. Discipline: Therapy Employment Type: Travel We're seeking a full time Physical Therapist to provide expert physical therapy to patients with injuries or illnesses to help them improve movement, manage pain, and/or prevent the...
-
Front Desk Associate
4 weeks ago
Sterling, United States Loudoun Sports Therapy Center Full timeJoin a **THRIVING** and **EXPANDING** private practice physical therapy office nestled in the heart of Sterling, VA. At Loudoun Sports Therapy Center, we pride ourselves on our exceptional culture and the unwavering dedication of our team. Our mission, "We Listen, We Care, We Get Results," resonates deeply with each patient we serve at LSTC. As the Patient...
-
Physical Therapist
2 days ago
District Heights, United States Luna Physical Therapy Full timeJob DescriptionInterested in this role You can find all the relevant information in the description below.We are looking for experienced and collaborative clinicians to provide outpatient PT services to patients in their homes in the District Heights, MD area (and other nearby locations). This is outpatient therapy delivered to the patient's home, NOT...
-
PTA Physical Therapist Assistant
1 week ago
Sterling Heights, United States Marina Rehabilitation and Health Services Full timeJob DescriptionJob DescriptionLooking for a Part-time Physical Therapy Assistant. Must have a current license in the State of Michigan. This is a position to work under the Physical Therapist in our Rochester office. Applicant will by working with patients following the plan of care overseeing modalities, ultrasound, electrical stem and laser treatments....
-
Dental Front Office
15 hours ago
Hacienda Heights, United States Hacienda Pediatric Dentistry Full timeJob DescriptionJob DescriptionFull-Time Dental Front Office - $23-$25/Hour + Benefits!Looking for a personable and caring Dental Front Office Administrator to join our private, boutique pediatric practice, located in Hacienda Heights (91745).PLEASE ONLY APPLY IF YOU HAVE PREVIOUS DENTAL FRONT OFFICE EXPERIENCE.Schedule: Full-TimeMonday: 8:30 AM - 4 PM...
