Senior Operations Director-Lawrenceville or Sandy Springs

3 months ago

Atlanta, United States The Recovery Center USA Full time
Job Description: Senior Operations DirectorOffice Locations: Lawrenceville, GA or Sandy Springs, GAThe Senior Director of Operations is responsible for leading and overseeing the daily operations of the organization to ensure efficiency, productivity, and alignment with strategic goals. This role involves driving operational excellence, managing cross-functional teams, developing and implementing policies, and leading large-scale projects that impact the overall performance of the organization. The Senior Director of Operations is a critical leader in optimizing processes, improving workflow, and ensuring high levels of service delivery across departments.
  • Demonstrated ability to lead large departments or multi-site behavioral health facilities or services
  • Proven track record of result-oriented leadership for a wide of business activities that achieves departmental and organizational success
  • Interactive leader with excellent communication, organizational, and relationship-building skills that are effective within a large, complex, diverse organization
  • Demonstrated ability to constructively challenge established ways of doing things to lead improvement and change
  • Knowledge of business process and rapid cycle improvement, systems thinking, data analysis
  • Demonstrated effective problem-solving and decision-making skills
  • Proven negotiation and conflict resolution skills
  • Able to collaborate and be influential across structures and roles; able to achieve regional goals while helping others to accomplish divisional/organization goals
  • Ability to select, develop and direct effective managers including those in a matrix relationship, or on project teams; record of positive relationships with providers, managers and staff that strengthen engagement, quality, and service
  • Ability to manage projects and initiatives
  • External hires must pass a background check/drug screen
Responsibilities
  • Acts as the strategic, administrative, and business line leader for managers and staff providing health care services in an assigned facility or department
  • As a business line leader, provides direct and matrix management
  • Works collaboratively with designated managers and service line leaders to ensure that standard work is fully implemented in the medical offices or department to optimize the patients care and service experience while achieving access, service, safety, quality, clinical and financial performance goals
  • Accountable for planning, implementing, and evaluating strategic initiatives which promotes safe, effective, efficient, and affordable care
  • Builds strong, accountable teams and collaborates with internal and external customers to meet or exceed performance and outcome measures
  • Responsible for execution and oversight of programs and strategic initiatives for assigned lines of business in alignment with the programs mission, objectives, policies, and procedures
  • Strategy: Participate in the development of strategic plans, including collaborating with service line leaders on network expansion and internalized services delivered within the market
  • Lead the implementation of strategic plans, annual goals, work plans, policies and budgets in a way that is consistent with the business plans of KP
  • Establish and communicate program direction
  • Responsible for creating partnerships with medical office administration leaders to implement process improvements related to customer service and provider relations
  • Develops, executes, and monitors strategies that increase departmental performance against regional goals and targets
  • Completes required research and analysis, decision-making, and problem solving to support projects and assignments
  • Oversees departmental budget, financial planning/performance, and identified priorities
  • Link budget decision and resource allocations to strategic initiatives
  • Maintains effective communication and collaborative partnerships with health plan leaders, medical group, labor partners, and other business owners to deliver quality care and services
  • Ensures milestones and deliverables are consistently met with appropriate input and content; Communicates progress and issue resolution status to leadership
  • Manages human resource functions, such as hiring, education/training, staff development, job design, performance management, labor relations, and discipline
  • Develop leadership team and direct reports to increase their overall effectiveness and value to the company
  • Identifies structures and processes to bring the department into compliance with accreditation standards, NCQA, HEDIS federal, state laws and regulations
  • Communicate and model the vision of the organization
  • Other duties as assigned
 Acts as the strategic, administrative, and business line leader for managers and staff providing behavior health services in an assigned facility or department. As a business line leader, provides direct and matrix management. Works collaboratively with designated managers and service line leaders to ensure that standard work is fully implemented in the medical offices or department to optimize the patients care and service experience while achieving access, service, safety, quality, clinical and financial performance goals. Accountable for planning, implementing, and evaluating strategic initiatives which promotes safe, effective, efficient, and affordable care. Builds strong, accountable teams and collaborates with internal and external customers to meet or exceed performance and outcome measures. Essential Responsibilities:• Responsible for execution and oversight of programs and strategic initiatives for assigned lines of business in alignment with the programs mission, objectives, policies, and procedures.• Strategy: Participate in the development of strategic plans, including collaborating with service line leaders on network expansion and internalized services delivered within the market. Lead the implementation of strategic plans, annual goals, work plans, policies and budgets in a way that is consistent with the business plans of KP. Establish and communicate program direction.• Responsible for creating partnerships with medical office administration leaders to implement process improvements related to customer service and provider relations.• Develops, executes, and monitors strategies that increase departmental performance against regional goals and targets.• Completes required research and analysis, decision-making, and problem solving to support projects and assignments.• Oversees departmental budget, financial planning/performance, and identified priorities. Link budget decision and resource allocations to strategic initiatives.• Maintains effective communication and collaborative partnerships with health plan leaders, medical group, labor partners, and other business owners to deliver quality care and services.• Ensures milestones and deliverables are consistently met with appropriate input and content; Communicates progress and issue resolution status to leadership.• Manages human resource functions, such as hiring, education/training, staff development, job design, performance management, labor relations, and discipline.• Develop leadership team and direct reports to increase their overall effectiveness and value to the company.• Identifies structures and processes to bring the department into compliance with accreditation standards, NCQA, HEDIS federal, state laws and regulations.• • Other duties as assigned.Basic Qualifications:Experience• Minimum eight (8) years of health care or directly related experience.• Minimum four (4) years of direct management experience. Education• Bachelors degree in business, healthcare administration, nursing, or related field.

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