Director
3 weeks ago
Las responsabilidades incluyen:
- Ejecutar objetivos, estrategias y tácticas anuales financieras, de marketing de restaurantes locales, servicio al cliente y recursos humanos para el restaurante según lo definido por los Procedimientos Operativos Estándar (SOP) actuales de IHOP y el plan de operaciones actual del restaurante.
- Desarrollar y mantener una relación de trabajo funcional profesional con los empleados por hora del restaurante y la organización franquiciada
- Gestión de la planta del restaurante, centrándose en el contacto regular con los huéspedes.
Manejar las quejas de los huéspedes de manera profesional y oportuna, asegurándose de que la frecuencia de las quejas esté dentro de los límites aceptables. - Garantizar que el reclutamiento y la capacitación de los empleados, las operaciones, la preparación de alimentos, la seguridad alimentaria y el saneamiento, y las prácticas de seguridad cumplan con el POE en estas áreas.
- Llevar a cabo nuestras tareas de supervisión, como reclutamiento y contratación, capacitación, dirigir el flujo de trabajo, evaluar el desempeño, recompensar y disciplinar a los empleados y resolver quejas y problemas.
- Completar todos los informes y documentos requeridos con precisión y a tiempo.
Mantener archivos de personal con documentos laborales y legales apropiados. - Disponible para días laborables, noches y fines de semana
Beneficios:
Salario competitivo
Horarios flexibles
Entrenamiento pagado
Oportunidades reales de avance
Requisitos:
- Diploma de escuela secundaria o experiencia equivalente
- Capacidad para hablar y leer inglés e interpretar documentos como reglas de seguridad, instrucciones de operación y mantenimiento, y manuales de procedimientos; capacidad para escribir informes de rutina y correspondencia; y capacidad para hablar eficazmente ante grupos de empleados e invitados.
- Habilidades informáticas básicas que incluyen correo electrónico, MS Excel, MS Word es una ventaja
- Lo anterior no es una descripción de trabajo con todo incluido.
Desde 1958, IHOP® ha sido el lugar donde las personas se conectan durante el desayuno, disfrutan de descansos de estudio, toman un bocado antes o después de los eventos deportivos, y mucho más. Y no importa qué elementos del menú pidan, hay un ingrediente que siempre es constante: una sonrisa. Hemos visto millones de sonrisas a lo largo de los años en nuestros restaurantes, y ahora compartidas en fotos en nuestras propiedades sociales. De hecho, las sonrisas son una parte tan importante de nuestra cultura que cambiamos nuestro logotipo para incluir una.
Este es solo uno de los muchos cambios divertidos y emocionantes que puede esperar de IHOP.® Porque sabemos que la distancia más corta entre dos personas es una sonrisa. –
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