Customer Experience Manager F/T

3 weeks ago

Shreveport, United States Michaels Full time
Store - SHREVEPORT, LADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit (MIKBenefits.com)


CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit . (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Metro by T-Mobile Retail Sales Rep Bilingual

    4 weeks ago

    Shreveport, United States Amtel Wireless | Metro by T-Mobile at Barksdale Full time

    Job DescriptionJob DescriptionMetro by T-Mobile Sales Representative¿Hablas Español? Estamos contratando Representates Bilingüe!! Si hablas español y ingles, y te gustaria la oportunidad de trabajar en una compañia que ofrece oportunidad de crecimiento con pago competitivo sigue leyendo.Are you ready to work for an AMAZING company with AWESOME...

  • Metro by T-Mobile Retail Sales Rep Bilingual

    4 weeks ago

    Shreveport, United States Amtel Wireless | Metro by T-Mobile at Barksdale Full time

    Metro by T-Mobile Sales Representative ¿Hablas Español? Estamos contratando Representates Bilingüe!! Si hablas español y ingles, y te gustaria la oportunidad de trabajar en una compañia que ofrece oportunidad de crecimiento con pago competitivo sigue leyendo. Are you ready to work for an AMAZING company with AWESOME benefits! Be a part of Amtel Wireless...

  • Finance and Insurance

    1 month ago

    Shreveport, United States Hiring Winners Full time

    Job DescriptionJob DescriptionFinance and Insurance (F&I) Manager - Family Car Group - Porsche, Audi, VW & MazdaMinimum 1 Year Automotive Dealership F&I Experience RequiredThis is an incredible opportunity for an experienced professional who is excited by automotive F&I and passionate about customer service. We are currently seeking an F&I manager to join...

  • Finance and Insurance

    1 month ago

    Shreveport, United States Hiring Winners Full time

    Finance and Insurance (F&I) Manager - Family Car Group - Porsche, Audi, VW & MazdaMinimum 1 Year Automotive Dealership F&I Experience Required This is an incredible opportunity for an experienced professional who is excited by automotive F&I and passionate about customer service. We are currently seeking an F&I manager to join our amazing team. We need a...

  • Retail Sales Consultant Regal Court Store

    2 weeks ago

    Shreveport, United States AT&T Full time

    Job Overview Job Description: It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission happens with the power of AT&T's full suite of products at your fingertips -...

  • Retail Sales Consultant Regal Court Store

    1 month ago

    Shreveport, United States AT&T Full time

    **Job Description:** Its time to take your sales career to the next level. Every day youll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission happens with the power of AT&Ts full suite of products at your fingertips the latest...

  • Patient Experience Manager

    3 weeks ago

    Shreveport, United States Crothall Healthcare Full time

    Crothall Healthcare Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern...

  • Customer Experience Representative

    2 weeks ago

    Shreveport, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared...

  • Customer Service Delivery Advocate

    1 week ago

    Shreveport, United States Carvana Full time

    Job DescriptionJob DescriptionWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or...

  • Finance Manager

    1 month ago

    Shreveport, United States Family Car Group Full time

    Job DescriptionJob DescriptionFinance and Insurance (F&I) Manager – AutomotiveThis is an incredible opportunity for an experienced professional who is excited by automotive F&I and passionate about customer service. We are currently seeking an F&I manager to join our amazing team. We need a leader with a strong focus on compliance requirements and product...

  • Customer Service Manager

    1 month ago

    Shreveport, United States Elite Business Resources, LLC Full time

    Job DescriptionJob DescriptionThe Customer Service Manager (CSM) is responsible for overseeing the daily operations of the customer service department. This role ensures that the team delivers exceptional service, resolves customer inquiries efficiently, and enhances customer satisfaction. The CSM develops and implements policies and procedures, manages the...

  • Customer Service Representative Fueler/Washer

    4 days ago

    Shreveport, United States Penske Full time

    Location: 6890 Industrial Loop, Shreveport, LA 71129 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...

  • Area Manager- Must Have Industrial Experience

    4 weeks ago

    Shreveport, United States EnviroVac, The Clean Company Full time

    Manage the operations and client-facing functions, and, the financial success of a market area and customer base. Responsible for the efficient and safe work activities of all employees; responsible for providing appropriate support to managers, supe Area Manager, Manager, Industrial, Experience, Operations, Financial, Business Services

  • Un Ingnieur Mthodes et Industrialisation H/F

    3 weeks ago

    Shreveport, United States Berry Global Full time

    Contact: i.vouillon@ese.com Aperu: Vous souhaitez intgrer une entreprise en dveloppement, pour que la scurit de ces salaris soit une priorit absolue mais qui porte aussi attention l'environnement. Chez ESE nous sommes fiers de contribuer la rduction de l'impact du rchauffement climatique dans la conception, la fabrication et l'utilisation de nos bacs...

  • Area Manager- Must Have Industrial Experience

    4 weeks ago

    Shreveport, United States Envirovac Full time

    Job DescriptionJob DescriptionEnviroVac is a company that brings fresh ideas and solutions to the business of a clean environment.  It is our people who make the difference and leave the world a cleaner, more beautiful place. We are proud to provide cost-effective and environmentally-sound solutions for Industrial Cleaning.  POSITION SUMMARY: Manage the...

  • Remote - Insurance Broker

    1 month ago

    Shreveport, United States Thompson Agency Full time

    Job DescriptionJob DescriptionMUST HAVE: Ready to start IMMEDIATELYWINNERS MindsetSelf-MotivatedHUNGRY TO WINGoal OrientedBeliever in Self-Discipline Driven to be GREATLoyalty and IntegrityAble to work with a team **If you don't meet the above please don't apply - looking for people truly ready to make a difference in their life as well as...

  • Office Manager

    1 month ago

    Shreveport, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    SERVPRO Little Rock/Monroe/W Monroe/S Shreveport/Bossier Office Manager Do you love working with people and educating them? Do you want to be a leader in a great company? Do you love working with numbers and human resources? Do you want to be the driving force behind increasing profits of a growing company? Don't miss your chance to join our Franchise as an...

  • Campaign Field Manager

    1 month ago

    Shreveport, United States Black 2 The Future Full time

    Join the Black to the Future Action Fund Team Campaign Field Manager (LA) Black to the Future Action Fund is a 501(c)4 that works to make Black communities powerful in politics. We build capacity for communities to develop and implement solutions to our challenges and exercise full control over what happens in our communities. We advance policies that will...

  • Customer Specialist

    1 month ago

    Shreveport, United States Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Customer Specialist

    3 weeks ago

    Shreveport, United States Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge whats possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift...