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Patient Experience Manager
3 weeks ago
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at .
Job Summary
Do you enjoy providing outstanding customer service? Working as the Patient Experience Manager, you will be recognized for those efforts Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients.
Responsibilities :
Qualifications :
HS diploma/GED or comparable combination of education and experience; 4 year degree preferred Hospitality and/or healthcare experience preferred At least three years of demonstrated experience in customer service operations Good coaching and on the job training skills required Strong data analytical skills and excellent verbal and written communication skills Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook-
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