Tech Area Lead Director – Client Products

WHAT YOU'LL DO

To realize our digital transformation, we need to transform our products, experiences, processes, technology, and how we operate. Delivering our clients unrivalled experience of exceptional service, value, and flexibility is part of our DNA.

As the Tech Area Lead, you will own the technical value of our business-critical CRM. you will be responsible for leading a team of technical experts and vendors to design, implement, optimise, integrate, and maintain our CRM system powered by Dynamics 365 and the Power Platform suite. You will play a crucial role in aligning technology solutions with business objectives, driving innovation, and ensuring the effective utilization of CRM tools to enhance customer engagement and operational efficiency.

We are currently building a pipeline of Agile experts to enhance our agile capabilities. Therefore, we are looking for people who are passionate about Agile ways of Working and want to spread Scrum ways of working framework within our teams.

To execute this transformation, we need people who can translate business needs into technology assets and decides “how” they are deployed, while owning the technology strategy and expertise development for a certain area of practice.

As a Tech Area Lead, you will be responsible for defining and overseeing the technology tools (powered by Dynamics 365 and Power Platforms), architecture, and roadmap supporting our client account and relationship management services and tools that will enable BCG’s commercial Managing Director and Partners to meet the needs of a rapidly growing firm. This is a new role, and you will be responsible for shaping the team and the technological roadmap.

The Tech Area Lead is a senior technology leader with extensive experience thinking strategically around technology development and mentoring people. Strategically, you will have to oversee key decisions, including whether short-term benefits with long-term technical debt should be pursued over longer development lead time. Additionally, you will be integral in the decision of technical tooling and carry out regular reviews of performance metrics. From a people-management perspective, you will oversee technical personnel, including management of vendors. You will develop a close working relationship with the Portfolio Lead(s) to ensure alignment of technical resources and business priorities. You will inform key stakeholders about the state and direction of the tech strategy adopted by Chapter Leads, Product Owners, and other stakeholders. You will mentor the people around you and drive collaboration and knowledge sharing to benefit your area and the broader organization.

This role will oversee development and operations activities as well as perform all other related tasks, such as:

• Provide strategic direction and oversee the implementation, integration and customization of CRM solutions using Dynamics 365 and Power Platform components, ensuring alignment with business objectives and best practices.
• Lead the integration of CRM applications with other systems and platforms, optimizing data flow and interoperability to enhance customer engagement and operational efficiency.
• Drive innovation in CRM capabilities, leveraging emerging technologies and features to deliver best-in-class solutions that meet the evolving needs of our clients and business stakeholders.
• Partnering with the Client Team lead to define roadmaps and priorities for the technology portfolio
• Managing the Client technology budget and lead the creation of business cases necessary to secure funding for future initiatives
• Managing and coaching the team of engineers, technical specialists, and architects -- and introducing new technologies and practices as needed
• Ensure adherence to firm-wide technology standards, and adapting them to suit portfolio's needs
• Leading technical analysis of both packaged software solutions and custom-built applications
• Advocating for release management and automation best practices
• Ensuring proper root cause analysis and remediation is executed during any incidents or outages
• Working with vendors to augment team capacity and knowledge; partnering with them to continuously improve quality, agility and outcomes

YOU'RE GOOD AT

• Thinking strategically and developing executable plans to achieve business needs, including leveraging CRM Dynamics 365 and Power Platform capabilities to drive digital transformation initiatives.
• Applying Agile software development methodologies and principles, including work estimation techniques
• Thinking strategically and developing executable plans to achieve business needs, including leveraging Dynamics 365 and Power Platform capabilities to drive digital transformation initiatives.

• Applying Agile software development methodologies and principles, including work estimation techniques
• Building relationships and working closely with key stakeholders to understand business problems and surfacing technology options to address those problems – including experimenting with emerging technologies

• Building relationships and working closely with key stakeholders to understand business problems and surfacing technology options to address those problems – including experimenting with emerging technologiesLeveraging strong analytical abilities and creative problem solving
• Learning new tools and technologies with a high degree of technical competence, be willing to know “what’s coming next in terms of disruptive technologies
• Operating with a transparency mindset, communicating clearly and openly both above and below
• Written and spoken communication to a wide audience including stakeholders, leaders and external partners
• Committing to deliver high quality work by collaborating cross-functionally to achieve the best results for the organization
• Working with a multicultural, distributed team located in different time zones and having the capacity to work on multiple projects concurrently
• Leading software development and software engineering teams and troubleshooting technical issues that involve software development, engineering tasks and product releases
• Taking long-term view on managing tech competency resourcing and vendors, including in light of large change initiatives and/or changes in demand
• Overseeing technical architecture, tooling, & systems in coordination with Enterprise Architecture, and ensures compliance with technology standards, tools, and guardrails
• Focusing on delivering agreed-upon business results and customer value
• Keeping abreast of your domain area and relevant industry trends
• Bringing a customer-cantered approach to your work; inspire and motivate your team

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Total 10+ years’ real experience at a Managing Position within the IT function, leading cross-functional teams / teams or teams and solving complex problems for business functions
• A demonstrated background in creating technical roadmaps
• Strong technical competence, with the ability to rapidly learn new tools and technologies:
  • Experience working with CRM technologies, ideally Dynamics 365 (however, we can also consider extensive experience with Microsoft 365 ecosystem, Salesforce, or SAP CRM)
  • Expertise with data engineering
  • Experience with integration patterns
• Experience with or strong knowledge in data engineering
• Leadership of technical teams and vendors during significant implementation programs
• Hands-on implementation experience with business applications solutions, both custom and off-the-shelf; knowledge of Microsoft Power Platform is an advantage
• Experience in agile development environments with all aspects of SDLC
• Experience working with complex architecture in global organisations
• Experience creating business cases for investment committees
• Ability to lead/perform software platform assessments, as well as make architectural recommendations pertinent to business needs and related dependencies.
• Good understanding of security best practices from development and deployment perspective
• Financial literacy and an understanding of budget and funding processes
• Flexibility and entrepreneurial spirit to adapt easily to changing requirements and priorities.
• Agile ceremonies to provide teams necessary direction and guidance
• Exceptional communications and stakeholder management skills
• Good analytical skills to guide decision-making using different types of data

YOU'LL WORK WITH
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

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