Associate - Account
2 weeks ago
[ Purpose & General Characteristics ]
Manager customer relationship following closing of sales (be the point of contact of the customer)
[ Representative Activities ]
1. Order process management
- Place customers' orders
- Encode order with shipment date and liaise with logistic coordinator to organize shipment
- Communicate with customer on shipment dates and adjustments
2. Inventory tracking for customers
- Manage consignment inventory tracking/ VMI and reconcile inventory monthly
3. Billing
- Daily processing of domestic and export invoices for customer orders (invoices issued by finance department)
- Initiate approval of billing to finance department
- Input data in ERP
- Manage rebates & commissions
- Review data and correct discrepancies as needed
- Maintain customer invoice files for archive in customer files (electronic or non electronic)
- Manage and improve billing process and participate in ERP implementation as needed
4. Customer communication
- Be the point of contact for allocated customers on all information requests, complaints, etc.
- Directly collect information and communicate to customer when possible (e.g. shipment tracking)
- Liaise with "complaints, samples & regulatory coordinator" for requests requiring task allocation and follow-up with other functions (e.g. operations)
5. Customer requests coordination (not directly answered by Customer Service)
- Collect customer requests requiring task allocation and follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)
- Allocate tasks to the right functions
- Communicate back to Customer Service for customer information
- Follow-up on tasks allocated with relevant functions (e.g. following up on samples send-out from plants)
- Manage recurring tasks (not following request from customer), e.g. safety data sheet
and
Permanent
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