Associate - Account

3 months ago


Roswell, United States Imerys Full time
Job Summary

[ Purpose & General Characteristics ]
Manager customer relationship following closing of sales (be the point of contact of the customer)

[ Representative Activities ]
1. Order process management
 - Place customers' orders
 - Encode order with shipment date and liaise with logistic coordinator to organize shipment
 - Communicate with customer on shipment dates and adjustments
 2. Inventory tracking for customers
 - Manage consignment inventory tracking/ VMI and reconcile inventory monthly
 3. Billing
 - Daily processing of domestic and export invoices for customer orders (invoices issued by finance department)
 - Initiate approval of billing to finance department
 - Input data in ERP
 - Manage rebates & commissions
 - Review data and correct discrepancies as needed
 - Maintain customer invoice files for archive in customer files (electronic or non electronic)
 - Manage and improve billing process and participate in ERP implementation as needed
 4. Customer communication
 - Be the point of contact for allocated customers on all information requests, complaints, etc.
 - Directly collect information and communicate to customer when possible (e.g. shipment tracking)
 - Liaise with "complaints, samples & regulatory coordinator" for requests requiring task allocation and follow-up with other functions (e.g. operations)
 5. Customer requests coordination (not directly answered by Customer Service)
 - Collect customer requests requiring task allocation and follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)
 - Allocate tasks to the right functions
 - Communicate back to Customer Service for customer information
 - Follow-up on tasks allocated with relevant functions (e.g. following up on samples send-out from plants)
 - Manage recurring tasks (not following request from customer), e.g. safety data sheet

Position TypeFull time

and

Permanent


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