Operations Supervisor

1 month ago

Canton, United States CW Resources, Inc. Full time
CW Resources is a proud member of the AbilityOne program designed to improve employment outcomes for people with significant disabilities.

Shift: Days with some nights and weekendsHours: Full TimeLocation: Collinsville, CT

$19.71/Hourly - $31.25/hourly (Pay is depending upon education and experience).

Company Overview:

CW Resources is a national non-profit organization dedicated to creating an inclusive society where individuals with disabilities and those facing economic challenges have access to meaningful vocational training and are empowered as valued employees. We are committed to providing exceptional employment opportunities with flexible hours, comprehensive benefits, and a mission-driven focus.

  • National Non-Profit
  • Mission-based Meaningful Employment
  • Exceptional Employees
  • Flexible Hours and Paid Time Off - includes Sick, Vacation, and Holiday (Based on Hours Worked)
  • Employer Paid Benefits Includes:
  • Insurance - Medical, Dental, Vision, Accidental Death and Dismemberment, Group Term Life
  • Long Term and Short-Term Disability Benefits
  • Health Savings Account
  • 403(b) Retirement Match Plan
  • Paid Holidays, Vacation and Sick / Personal time

Role and Responsibilities:

The Operations Supervisor & Cook at Lasalle Market & Deli and Lasalle Only Sweeter will manage the overall operations and the kitchen environment across both establishments. As a dynamic leader, you will drive operational excellence, manage financial performance, and lead a dedicated team to deliver exceptional customer service. With a focus on fostering a positive work environment, implementing strategic initiatives, and ensuring compliance with industry standards, this role significantly contributes to the reputation of both Lasalle Market & Deli and Lasalle Only Sweeter as premier destinations for exceptional offerings and customer satisfaction.

  • Provide effective leadership to the entire staff, fostering a positive and collaborative work environment. 
  • Recruit, train, and develop team members, ensuring high performance and job satisfaction. 
  • Set clear expectations and goals, regularly communicating with and motivating the team.
  • Oversee daily operations, ensuring efficiency and adherence to company standards. 
  • Develop and implement operational policies and procedures to optimize workflow and maintain consistent food quality. 
  • Monitor inventory levels, manage supply chains, and collaborate with vendors to maintain quality and cost-effectiveness. 
  • Fill in for line staff as needed to ensure daily operational needs are met.
  • Assist in developing and managing budgets, forecasting and analyzing financial performance. Implement strategies to maximize revenue, control costs, and enhance profitability. 
  • Conduct regular financial reporting and analysis to make informed decisions. 
  • Coordinate and manage food preparation and cooking activities, maintaining optimal stock levels and minimizing waste for both Lasalle Market & Deli and Lasalle Only Sweeter.
  • Uphold and enhance Lasalle Market & Deli's and Lasalle Only Sweeter reputation for exceptional customer service. Implement strategies to improve customer satisfaction and loyalty. 
  • Address customer feedback and concerns with a focus on continuous improvement.
  • Collaborate with the marketing and communications team to develop and execute effective promotional campaigns. 
  • Stay informed about industry trends and local market conditions to identify opportunities for growth.
  • Train and mentor kitchen staff, fostering skill development and maintaining a high level of competence. 
  • Ensure the team follows company policies, safety regulations, and health standards.
  • Ensure strict adherence to food safety and hygiene standards, as well as company policies and procedures.
  • Work closely with other areas, including front-of-house staff, to ensure seamless operations and exceptional customer experiences. 
  • Foster open communication within the team, addressing concerns and promoting a collaborative atmosphere.
  • Ensure compliance with health and safety regulations, food safety standards, and other legal requirements. 
  • Implement and enforce company policies to maintain a safe and healthy work environment.

Education Requirements:
  • High School Diploma or Equivalent and/or culinary training and food safety standards

Qualifications Requirements:
  • Willingness to work evenings, weekends, or holidays based on operational needs
  • Proven experience in a managerial role, preferably in the food service or retail industry. This could include experience as a supervisor, team leader, or assistant manager.
  • Proven experience in kitchen operations, including food preparation and cooking, is highly desirable. Understanding kitchen workflow, equipment usage, and food safety standards is important for overseeing kitchen activities.
  • Sound financial management skills, including budgeting, forecasting, and financial analysis. Experience optimizing revenue, controlling costs, and enhancing overall profitability.
  • Commitment to delivering exceptional customer service and creating a positive customer experience. Ability to address customer feedback and implement improvements.
  • Excellent verbal and written communication skills. Effective interpersonal skills to foster a collaborative work environment and build positive relationships with both customers and team members.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Attention to detail to ensure operational and service excellence.
  • Knowledge of health and safety regulations, food safety standards, and other legal requirements. Ability to ensure compliance and enforce company policies for a safe and healthy work environment.
  • Proactive problem-solving ability to address operational challenges and implement effective solutions.
  • Experience recruiting, training, and developing a high-performing team. Ability to foster a positive team culture and motivate staff towards achieving common objectives.

Physical and Environmental Demands:
  • Standing and Walking.
  • Lifting and Carrying
  • Bending and Stooping
  • Manual Dexterity
  • Repetitive Motion
  • Temperature Variations
  • Noise Levels:
  • Crowded Spaces:
  • Cleaning Chemicals
  • Lighting Conditions

If you meet these qualifications and are eager to start a new job with CW Resources, we encourage you to APPLY today

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. CW Resources, Inc. is proud to be an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage women, people of color, people with disabilities, people who are veterans, people who identify as LGBTQ, and members of ethnic minorities to apply

EEO: Click here for the posters English | Spanish | Chinese EEO (Supplemental):
Click here for the posters English | Spanish | Chinese
Pay Transparency Nondiscrimination: Click here for the posters English| Spanish| Chinese
Please E-mail CWHumanResources@cwresources.org to submit a request for accommodation with the application process Please E-mail CWHumanResources@cwresources.org to submit a request for our Affirmative Action Plan Narrative
Please click Here to access our self-disclosure form. ONLY Physical Posting EO 13496: Notification of Employee Rights under Federal Labor Laws.

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