Sr Manager, Airport Performance Management
4 weeks ago
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board
Why you'll love this job- Responsible for providing leadership and problem-solving focus to turn execution in a complex hub environment.
- This job is a member of the Airports Team within the Customer Experience group.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Senior Manager Turn Excellence is responsible for driving improved turn execution (T0) across the airport
- Leverage data, dashboard, and automated reports to provide meaningful and actionable analysis of turn performance. Develops dashboards and reports to identify areas of opportunities
- Develop and implement strategies for sustained operational improvements
- Oversee Airport Operations Business Partners performance, such as aircraft cleaning and passenger assist services
- Drive cross-function initiatives to improve T0 and secondary metrics performance, collaborating with internal and external stakeholders such as Business Partners, Regional, Flight, In Flight, Tech Ops, Network Planning, IOC, Union leadership, and Airport leadership
- Provide close collaboration with Headquarters Customer Experience, Technology, and Ops Support teams to support change management and continuous improvement
- Reviews and analyzes reports, dashboards, and turn data to identify areas of performance opportunities, supporting planning and execution functions
- Provides reports to station senior leadership on secondary metric and T0 performance, including action plans and opportunities for improvement
- Evaluates current processes across the airport turn process to identify opportunities for improvements
- Provides leadership and support to leaders outside their direct span of care
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree or equivalent experience/training
- 7+ years prior relevant experience
- Must be able to hold an Airport SIDA badge including Customs clearance
- Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
- Experience working in complex, fast-paced environments with multiple deliverables and stakeholders
Preferred Qualifications- Education & Prior Job Experience
- Airport operations experience, focused on hub operations.
- 4+ years of operational leadership experience
- Experience managing business partner performance.
- Experience with Excel modeling and PowerPoint presentation development
- Experience leveraging data visualization tools such as Tableau and PowerBi
Skills, Licenses & Certifications
- Strong leadership skills and strategic business acumen
- Demonstrated ability to influence senior leaders, work independently with minimal supervision, manage shifting priorities, constant change, demands and timelines and lead large scale projects
- Ability to work rotating shifts including weekends and holidays as needed
- Exceptional verbal and written communication skills with the ability to interact effectively with employees at all levels of the organization
- Ability to analyze data for trends and performance opportunities
- Ability to manage management, non-management, and contract labor
- Ability to concurrently handle multiple responsibilities
- Excellent creative thinking and problem-solving skills
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
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