Insurance Customer Service Representative

4 weeks ago

Punta Gorda, United States Time Insurance Agency Inc Full time

Time Insurance Agency Inc, located in downtown Punta Gorda, has been a cornerstone of the community's insurance needs for over a decade. We specialize in all lines of business, offering personalized services tailored to each client's unique requirements. Our agency fosters a family-oriented atmosphere where collaboration, growth, and client satisfaction are paramount.


We are currently seeking a dedicated individual to join our team as an Insurance Customer Service Representative. This position requires no prior insurance experience but is strongly encouraged and demands strong office skills and a passion for providing exceptional customer service. As the first point of contact for our clients, you will play a crucial role in maintaining our reputation for outstanding service.


Apply Today Join our team and embark on a rewarding career journey with opportunities for personal and professional growth. If you're eager to learn, thrive in a collaborative environment, and are committed to delivering exceptional service, we'd love to hear from you.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

Career Growth Opportunities

Retirement Benefits

Health Insurance

Dental Insurance

Vision Insurance

Monday - Friday (8am - 5pm) Office Hours


Responsibilities
  • Nurture strong customer relationships and aim to increase client retention and product loyalty.
  • Treat each customer contact as a cross and up-sell opportunity.
  • Utilize various computer systems for daily transactions, take premium payments, review, update, and endorsements.
  • Provide assistance and support to insurance agents and staff, focusing on managing the current book of business without the need for cold-calling.
  • Assist clients in navigating their insurance policies and answering any questions they may have.

Requirement
  • Active Florida Property and Casualty License required. A license is not required to apply. Must have previous office experience.
  • A high school diploma is required with a strong drive for career advancement and a commitment to long-term tenure.
  • Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
  • Efficiently manage multiple client inquiries, tasks, and administrative responsibilities simultaneously, maintaining a high level of organization and attention to detail.
  • Candidate must have basic computer software knowledge. This includes being proficient in Microsoft Office Suite.
  • Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.

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