Branch Coordinator

3 weeks ago

Modesto, United States Owens & Minor, Inc. Full time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company

JOB SUMMARY

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

$18.33 - $26.69 / Hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

Act as first point of contact to patients arriving in person. Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary. Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry. Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally. Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible. Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box. Perform outbound customer satisfaction calls to patients and referrals. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment. May perform functional tests on certain respiratory equipment. Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

High School Diploma or equivalent At least one-year related work experience

Certificates, Licenses, Registrations or Professional Designations

None

SKILLS, KNOWLEDGE AND ABILITIES

Organizing Problem Solving/Analysis Patient Focused Teamwork Time Management/Multi-tasking Effective communication in person, on the phone and electronically

Computer Skills

Intermediate to advanced computer skills Proficient working within multiple systems at once

Language Skills

English (reading, writing, verbal)

Mathematical Skills

Intermediate level math skills

PREFERRED QUALIFICATIONS

Education and/or Experience

At least two years’ experience in an office environment, healthcare setting or call center Experience utilizing multi-line phone-system.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. 

The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision.  Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents. Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values. Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. Strength Aspects:Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Personal Banker Safe Act

    1 week ago

    Modesto, United States Citi Full time

    The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer...

  • NOC Technician

    4 weeks ago

    Modesto, United States TEKsystems Full time

    TEKsystems is looking for Network Operations Technician for one of our top clients in the Modesto, CA area. They offer stability, growth, updated technology and more. This role will be working 3rd shift. See the top skills & job description below. Top Skills 1.) 1+ years of Network Operations Experience- Cisco and Voice, or can have strong service desk...

  • Lead - Radiation Therapist - $60-84 per hour

    4 weeks ago

    Modesto, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Lead for a job in Modesto, California.Job Description & RequirementsSpecialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health! Organization:SGMF-Sutter Gould Med FoundationPosition...

  • NOC Technician

    1 month ago

    Modesto, United States TEKsystems Full time

    TEKsystems is looking for Network Operations Technician for one of our top clients in the Modesto, CA area. They offer stability, growth, updated technology and more. This role will be working 3rd shift. See the top skills & job description below. Top Skills 1.) 1+ years of Network Operations Experience- Cisco and Voice, or can have strong service desk...

  • NOC Technician

    4 weeks ago

    Modesto, United States TEKsystems Full time

    *TEKsystems is looking for Network Operations Technician for one of our top clients in the Modesto, CA area. They offer stability, growth, updated technology and more. This role will be working 3rd shift. See the top skills & job description below.* *Top Skills* 1.) 1+ years of Network Operations Experience- Cisco and Voice, or can have strong service desk...

  • NOC Technician

    2 weeks ago

    Modesto, California, United States TEKsystems Full time

    TEKsystems is looking for Network Operations Technician for one of our top clients in the Modesto, CA area. They offer stability, growth, updated technology and more. This role will be working 3rd shift. See the top skills & job description below.Top Skills1.) 1+ years of Network Operations Experience- Cisco and Voice, or can have strong service desk...

  • Career Services Manager

    4 weeks ago

    Modesto, United States Digital NEST Full time

    Job DescriptionJob DescriptionFull-time: 100% FTE, 40 hours per weekCompensation: $26.83  - $29.80 per hour, non-exemptBenefits: Medical, vision, dental and life insurance, vacation and sick time off, paid federal holidays, and retirement plan (See full job description for more details).Organization Size: 50+ EmployeesReports to: Director, Career...

  • Level II

    4 weeks ago

    Modesto, California, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California. Job Description & RequirementsSpecialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter HealthOrganization:SGMF-Sutter Gould Med FoundationPosition...

  • Level II

    1 month ago

    Modesto, California, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California. Job Description & RequirementsSpecialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter HealthOrganization:SGMF-Sutter Gould Med FoundationPosition...

  • NOC Technician

    4 weeks ago

    Modesto, United States TEKsystems Full time

    TEKsystems is looking for Network Operations Technician for one of our top clients in the Modesto, CA area. They offer stability, growth, updated technology and more. This role will be working 3rd shift. See the top skills & job description below. Top Skills 1.) 1+ years of Network Operations Experience- Cisco and Voice, or can have strong service desk...

  • Level II

    1 month ago

    Modesto, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California. Job Description & Requirements Specialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:SGMF-Sutter Gould Med FoundationPosition...

  • Level II

    4 weeks ago

    Modesto, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California.Job Description & RequirementsSpecialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health! Organization:MMC-Memorial Medical CenterPosition...

  • Level II

    4 weeks ago

    Modesto, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California. Job Description & Requirements Specialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:SGMF-Sutter Gould Med FoundationPosition...

  • Level II

    4 weeks ago

    Modesto, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California.Job Description & RequirementsSpecialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health!Organization:SGMF-Sutter Gould Med FoundationPosition...

  • Level II

    4 weeks ago

    Modesto, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California.Job Description & RequirementsSpecialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health! Organization:MMC-Memorial Medical CenterPosition...

  • Medical Dosimetrist

    2 weeks ago

    Modesto, California, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California. Job Description & Requirements Specialty: Radiation Therapist Discipline: Allied Health Professional Start Date:ASAPDuration: Ongoing Employment Type: Staff We are so glad you are interested in joining Sutter Health Organization:MMC-Memorial Medical Center Position...

  • Level II

    4 weeks ago

    Modesto, United States Sutter Health Full time

    Sutter Health is seeking a Radiation Therapist Level II for a job in Modesto, California.Job Description & RequirementsSpecialty: Radiation TherapistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: OngoingEmployment Type: StaffWe are so glad you are interested in joining Sutter Health! Organization:MMC-Memorial Medical CenterPosition...

  • Portfolio Manager I or II

    5 days ago

    Modesto, United States Tri Counties Bank Full time

    Come to work for a company you can be proud to work for. The hiring range for this opportunity is $82,000 to $113,000 annually along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience. POSITION SUMMARY: Responsible for...

  • Radiation Therapist Lead, Oncology

    1 month ago

    Modesto, United States Sutter Health Full time

    Organization: SGMF-Sutter Gould Med Foundation Position Overview: Supervises, organizes and coordinates the overall operation of the team, including staffing and work assignments. Directs, implements and updates policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen radiation protection/safety measures. Ensures the...

  • Radiation Therapist Lead, Oncology

    4 weeks ago

    Modesto, United States Sutter Health Full time

    Organization: SGMF-Sutter Gould Med Foundation Position Overview: Supervises, organizes and coordinates the overall operation of the team, including staffing and work assignments. Directs, implements and updates policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen radiation protection/safety measures. Ensures the...