Business Analyst

6 months ago


Santa Clara, United States InterVision Systems, LLC Full time

We are seeking an experienced Contact Center Business Analyst to join our team The ideal candidate will have a strong understanding of Contact Center operations and will be responsible for capturing detailed business requirements, process mapping, and facilitating the development of solutions that drive efficiency and effectiveness.

We welcome your experience and talents to our team

3+ years of experience as a Business Analyst, preferably in a Contact Center environment. Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements. Excellent verbal and written communication skills, with the ability to communicate complex information clearly and concisely. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience with Business Analysis tools is a plus. Familiarity with Agile and/or Waterfall project methodologies. Certification in Business Analysis (e.g., CBAP, PMI-PBA) is an advantage.

Some of the exciting work you will encounter:

Conduct stakeholder interviews, surveys, and workshops to gather business requirements and understand the objectives of the Contact Center project. Analyze existing Contact Center processes, workflows, and technology infrastructure to identify areas for improvement or streamlining. Collaborate closely with business units, IT teams, and project managers to translate business requirements into functional and technical specifications. Document findings and recommendations in a clear and concise manner, including the use of flowcharts, diagrams, and other visual aids to clarify requirements. Review, analyze, and evaluate business systems and user needs, and recommend appropriate solutions. Work closely with the project team to prioritize requirements, plan implementations, and coordinate testing and rollout of new features or changes. Act as a liaison between the business side and the providers of IT services to ensure effective communication and collaboration. Monitor project progress by tracking activity, resolving problems, and publishing progress reports.
  • IT Business Analyst

    1 month ago


    Santa Clara, California, United States Applied Materials Full time

    Job SummaryWe are seeking a highly skilled IT Business Analyst to join our team at Applied Materials. As an IT Business Analyst, you will be responsible for collaborating with business and technical teams to develop and implement business technology strategies. You will work closely with stakeholders to identify business needs and develop solutions to drive...

  • Business Analyst III

    4 hours ago


    Santa Clara, United States Manpower Group Inc. Full time

    Our client in the cybersecurity industry is seeking a Business Analyst to join their team. The ideal candidate should have Custom Application Development, BSA, and Product Management experience, which will align successfully in the organization. Job Title: Business Analyst Location: Hybrid/Santa Clara, CA Pay Range: $55-$60/hr W2 What’s the...


  • Santa Clara, United States Rootshell Full time

    Role Description Rootshell Enterprises Technologies, Inc. has job openings for Business Systems Analyst. Jobs located in Santa Clara, CA and various unanticipated locations throughout the U.S. Design application architecture to implement different business use cases.Gather business, system requirements, and develop business requirement documents (BRD)....


  • Santa Clara, United States Protingent Full time

    Position Title: PEAK Business Intelligence AnalystPosition Description: Protingent Staffing has an exciting contract opportunity for PEAK Business Intelligence Analyst with our client located in Santa Clara, CA.Project Description: We are seeking a skilled Business Intelligence Analyst to join our dynamic team. This contractor role is central to enhancing...


  • Santa Clara, United States Jobot Full time

    Job DescriptionJob DescriptionAbove market salaries, generous bonus packages, stock options, hybrid working model, flexible work environment, TREMENDOUS GROWTH OPPORTUNITITES!This Jobot Job is hosted by: Danielle LiguoriAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $110,000 - $125,000 per yearA bit about...

  • Sr. Business Analyst

    4 months ago


    Santa Clara, United States InterSources Full time

    Job Title: Sr. Business Analyst Location: Deerfield Beach, FL (Hybrid onsite 3 days per week) Duration: 6 months+ contract to hire Client: UTO Domain Important: WILL CONSIDER REMOTE IF THEY HAVE A CBAP CERT. IF THEY DON'T HAVE A CBAP CERT, THEY NEED LOCAL Need a true BA, NOT a Hybrid BA/pm and NOT a product owner Strong agile exp. Job Description:...


  • Santa Clara, United States Software Technology Inc. Full time

    Job Title: Product Support and Testing Analyst/MES Business AnalystLocation – Santa Clara, CA – 5days onsiteMust Have SkillsSkill 1 – Experience of working on a MES solution and /or Semiconductor spaceSkill 2 – Proven experience in / Functional Knowledge of an MES system, FactoryWorks MES would be an advantageSkill 3 – Acts as a business Analyst...


  • santa clara, United States Software Technology Inc. Full time

    Job Title: Product Support and Testing Analyst/MES Business AnalystLocation – Santa Clara, CA – 5days onsiteMust Have SkillsSkill 1 – Experience of working on a MES solution and /or Semiconductor spaceSkill 2 – Proven experience in / Functional Knowledge of an MES system, FactoryWorks MES would be an advantageSkill 3 – Acts as a business Analyst...


  • Santa Barbara, California, United States University of California, Santa Barbara Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our team at the University of California, Santa Barbara. As a Business Systems Analyst, you will play a critical role in analyzing business processes and systems to identify areas for improvement and implement solutions that drive efficiency and effectiveness.In this role, you...


  • Santa Clara, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Senior Financial Analyst in the Semi-Conductors and Electric Component Manufacturing industry, located in Santa Clara, California. The primary functions of this role include developing financial models, preparing financial reports, collaborating with cross-functional teams, and...


  • Santa Clara, United States Inficare Full time

    Job Title: Product Support and Testing Analyst Location: Santa Calara, CA (Onsite) Mode: Contract Key Responsibilities Responsible for developing end-to-end digital operational process flow to effectively run Semiconductor R & D Lab. Acts as a business Analyst for R & D Lab Operations teams, supporting mainly, but not limited to, MES (Manufacturing Execution...


  • Santa Fe Springs, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a NetSuite Business Analyst to join our team located in Santa Fe Springs, California. In this role, you will be responsible for configuring and customizing NetSuite to meet our business requirements. You will also manage NetSuite integrations with third-party vendors and collaborate with internal stakeholders...

  • Business Analyst

    4 weeks ago


    Santa Ana, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Business Analyst - KoreanLocation: Santa Ana, CA - 92707 (Onsite Role)Duration: 12MonthsPay rate: 28-30/hrJob Description:Summary:The main function of a business operations specialist is...


  • Santa Clara, United States TalentBurst Full time

    Title: Strategy & Operations Analyst Location: REMOTE Duration: 6 Months Duties: Collaborate cross-functionally with sales, marketing, product, etc., on a range of topics Create customer-facing assets for sellers to use in deal pursuits Work on various analytical topics (e.g., pricing analysis, business value analysis) Drive customer leads/pipeline...


  • Santa Clara, United States Diverse Lynx Full time

    Role: Planning and Forecasting Analyst Location: Santa Clara, CA Experience: 4-6 Year Duration: 12+ Months Role Description: Blue yonder experience is important Essential Skills: IT Systems Analysis/Solution Analysis work focuses on designing information systems that are appropriate for users needs and consistent with the overall design of the organizations...


  • santa clara, United States TalentBurst Full time

    Title: Strategy & Operations Analyst Location: REMOTE Duration: 6 Months Duties: Collaborate cross-functionally with sales, marketing, product, etc., on a range of topics Create customer-facing assets for sellers to use in deal pursuits Work on various analytical topics (e.g., pricing analysis, business value analysis) Drive customer leads/pipeline tracking...


  • Santa Clara, United States Talentburst Full time

    Title: Strategy & Operations AnalystConsidering making an application for this job Check all the details in this job description, and then click on Apply. Location: REMOTE Duration: 6 Months Duties: Collaborate cross-functionally with sales, marketing, product, etc., on a range of topics Create customer-facing assets for sellers to use in deal pursuits Work...


  • Santa Clara, California, United States Applied Materials Full time

    About This RoleThis role is a critical part of the Applied Materials team, responsible for developing and implementing business technology strategies that drive innovation and growth in the semi-conductor industry.Key ResponsibilitiesCollaborate with business and technical teams to design and develop digital solutions that meet the needs of the...


  • Santa Clara, United States TEPHRA Full time

    Description: About Our Client Interactive Our client's Interactive's vision is to envision, create and deliver iconic experiences. We bring together design, content, and technology to deliver superior business results for our clients. Role We are looking for business development directors to grow our Creative, Digital Marketing and Digital Advertising...


  • Santa Clara, United States TEPHRA Full time

    Description: Our Client Interactive's vision is to envision, create and deliver iconic experiences. We bring together design, content, and technology to deliver superior business results for our clients. Role We are looking for business development directors to grow our Creative, Digital Marketing and Digital Advertising services business in Our client...