Current jobs related to Night Auditor - Northport - The Northport Hotel

  • Night Auditor

    2 weeks ago

    Northport, New York, United States The Northport Hotel Full time

    Job Title: Night AuditorAt The Northport Hotel, we are seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for providing exceptional guest service, managing the front desk, and ensuring the smooth operation of our hotel's financials.Key Responsibilities:Provide attentive and courteous...

  • Night Auditor

    2 weeks ago

    Northport, Alabama, United States The Northport Hotel Full time

    Job SummaryThe Night Auditor is a key member of our team, responsible for providing exceptional service to our guests during the overnight shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesGreet and welcome guests, ensuring a warm and...

  • Night Auditor

    1 month ago

    Northport, Alabama, United States The Northport Hotel Full time

    Job Summary:The Night Auditor is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while ensuring the accurate and efficient processing of financial transactions and guest experiences.Key Responsibilities:Process guest check-ins and check-outs in a friendly and efficient...

  • Night Auditor

    1 week ago

    Northport, Alabama, United States The Northport Hotel Full time

    Job SummaryThe Night Auditor is responsible for providing exceptional service to guests during check-in, throughout their stay, and at checkout, while ensuring the accurate and efficient closing of the day's financials and guest experience.Key ResponsibilitiesGreet and welcome guests approaching the Front Desk in accordance with The Northport Hotel...

  • Night Auditor

    4 weeks ago

    Northport, Alabama, United States The Northport Hotel Full time

    Job SummaryThe Night Auditor is a key member of the Front Desk team, responsible for providing exceptional service to guests during the overnight shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesProcess guest check-ins and check-outs in a...

Night Auditor

2 months ago

Northport, United States The Northport Hotel Full time
 Job Summary:

The Night Auditor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while overseeing nightly closing of the day's financials and guest experience.

Qualification Standards:

Education & Experience:
  • College coursework in a related field is helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience is required.
  • Being Multilingual helpful
  • Enjoys seeking out and creating memorable experiences.
  • Shares the cultural belief that teamwork delivers results.
  • Loves to SMILE
Physical requirements:
  • Ability to work required full-time shift.
  • Light work - Exerting up to 15 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.
General Requirements: 
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with the Northport Hotel policies 
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with the Northport Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Must be able to handle cash and credit card transactions.
  • Must be able to work with computer software systems.
  • Must be able to show initiative, including anticipating guest or operational needs.
Duties and Functions:

Fundamental Requirements:
  • Greet and welcome all guests approaching the Front Desk in accordance with the Northport Hotel company standards.
  • Maintain proper operation of the PBX phone console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests.
  • Review Front Office log and Trace Files daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions.  
  • Be familiar with all in-house groups.  
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency fire safety procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio (Relay) etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk PMS computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Run end of day reporting
  • Responsible for guest safety during the overnight shift
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shifts according to hotel standards.
  • Maintain a clean work area.
  • Assist guests with luggage storage.