Senior Vice President- Service Operations

1 month ago


Mount Laurel Township, United States Holman Full time

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

As part of the Holman Leadership Team, the Senior Vice PresidentService Operations will oversee strategy and execution of Holmans operational areas with a focus on the overall customer experience, including the fleet management team, maintenance call center, and driver services teams

What will you do:

Collaborates with leadership, team members, and customers to drive growth and adoption of services under the fleet management and driver services umbrellaBuild a robust leadership team balancing the need for immediate leadership and future succession with the department.Establishes, implements, and communicates the strategic direction of the departmentIdentifies, recommends, and oversee implementation of new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materialsCollaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on deliverablesCollaborates with other divisions and departments to carry out the organizations goals and objectivesEnsures executive alignment and delivery of exceptional service and value as it relates to operational excellenceSupports change management initiatives impacting the Holman BusinessesCreate and execute departmental budgetPresents periodic performance reports and metrics to executive leadershipMaintains knowledge of emerging technologies and trends in areas of responsibilityCreate a talent pipeline, ensuring succession plans in placeEnsure growth and development of leadership within the group

Relevant Experience:

15+ years work experience at a senior leadership level with expanding management responsibilities; multiple levels of reporting relationships required.Experience managing within a matrix structured organization.Multi-year experience leading high-performing teams.Bachelors Degree in a related field, Masters Degree preferred.

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