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Sr Associate, Leadership Foundations Program Manager
2 months ago
What We Care About:
At Capital One, we care about growing our Associates, and in Capital One U, our Learning & Development (L&D) organization, we create learning experiences that enable that growth. We believe that every Associate is the hero of their own learning journey, and it’s our organization’s mission to offer guidance and support to help them reach new heights, both personally and professionally. From specialized learning programs to educational content to community-building events, we don’t just train; we transform.
What We Do:
The Leadership College team is the center of excellence for leadership development within Capital One University. We provide a platform for leaders to access learning programs, tools, and development experiences while building a sense of community among our 10,000+ leaders across Capital One. In 2024, our team will be focused on continuing to enhance the Leadership College platform and delivering existing programs including Leadership Lighthouse, People Leader Fundamentals, and the Leader Labs. We are also building and launching Capital One Leads, a six month cohort-based development program for new people leaders across Capital One.
Who We’re Looking For:
Our team is searching for a program manager who will be responsible for the planning, logistics and program support for leadership development programs within Leadership College. This will include both in-person and virtual program management for both open enrollment classes as well as cohort based programming. Ideally, this person would:
Manage all aspects of program planning and delivery including scheduling, logistics, registration, communications, delivery, and evaluation
Identify, recruit, and manage facilitators, speakers and volunteers as needed
Support program evaluation through collection and analysis of quantitative and qualitative data in order to assess the impact of the program and identify suggestions for improvement
Support the creation of decks and communications to provide updates to key partners
Contribute to, manage, and iterate upon the Leadership College strategy while also displaying ownership for our broader content, marketing, and platform development
Be able to attend multi-day in-person events, including occasional evening activities after work hours
Contribute to and partner with a collaborative, fun, and growth-oriented team that works together to deliver on our goals
Our ideal teammate is someone who:
Applies strategic, creative and analytical reasoning to program planning and tactical delivery
Thrives in a high-energy, fast-paced environment
Has excellent organizational, communication, and customer service skills
Is agile and adaptive with the ability to work through ambiguity while prioritizing the highest impact work
Able to dig into details to ensure all aspects of the program experience are cared for
Collaborative, positive and solution-oriented with the ability to navigate a complex organization
Comfortable using data to uncover opportunities, measure impact and drive decision making
Growth oriented, with the mindset to continuously learn and improve themselves and the programs we offer
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements
