Business Unit Manager, Aerospace

1 week ago

Phoenix, United States Xometry Full time
.The Business Unit (POD) Manager leads a matrix team of operations technical specialists dedicated to a customer or industry vertical. A typical POD is a mix of engineers, case managers, and production control coordinators. The person in this role is a player/coach and knows when to step in and assist the team and when to step back and allow the team to self-manage. The Business Unit (POD) Manager provides the day to day direction for the successful delivery of parts to the customer. The role is accountable for the full lifecycle of the manufacturing apart from the time of order placement through job completion, shipping, and customer satisfaction of delivery. The individual in this position will have responsibility for the design for manufacturability reviews, job/partner kickoffs, job project management, and risk detection, delivery and quality problem solving, shipping logistics, and post-delivery complaint resolution. Team Leadership: Support the successful fulfillment of customer contractual requirements related to delivery and quality from supplier delivered products and servicesLead the day to day activities of a matrix team of technical specialistsCoach and offer guidance and assistance to team members to further develop complex problem-solvingConduct quality assurance reviews with the team for continuous improvement and adherence to Operations process and procedures inclusive of DFM reviews, case history logs, Zendesk queue management, and othersProvide input on individual and team performance and career development guidance  Customer and Partner Relationship Management: Provide excellent customer service by forming relationships with customers and providing customers with frequent updatesFoster long-standing and meaningful relationships with customers within the POD and work to build ever-stronger relationships with partnersKnow the supplier capabilities and coordinate with the Partner Management Team on supplier performance activities inclusive of root cause analysis and corrective actionsEffectively communicate and interface with all key stakeholders, including suppliers, customers, program management, engineering, quality management, software team, and procurement Operational Excellence: Ensure POD Team Members perform all work in compliance with Xometry's quality and safety systems, policies, and proceduresMonitor and drive key performance indicators (KPIs) to achieve company goals. Identify risks and opportunities and proactively drive improvement initiativesWork with Quality Assurance to improve supplier quality measurements, processes, and performanceProblem solve and champion continuous improvement within the POD Proactively forecast line of balance for order in WIP and adjust levers within business unit to level load accordingly  Qualifications: Bachelor’s in engineering, Supply Chain Management, or related field is preferred3+ years of experience in a manufacturing leadership position with complex problem solving7+ years of overall manufacturing experience, with an emphasis in Aerospace and DefenseCNC machining experience heavily desiredWorking knowledge of aerospace quality standards such as QMS and AS9100 complianceProven ability to coach and mentor team membersA self-starter, who can work independently, and drive actions to completionStrong organizational skills and the ability to work in a dynamic environmentAble to multitask, meet deadlines, and to support all supplier quality field activitiesStrong communication skills (both oral and written) + ability to manage up and to the side #LI-Remote

Here at Xometry we believe in diversity, equity, inclusion and belonging. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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