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Fort Sam Main Store Customer Experience Associate

3 months ago


Fort Sam Houston, United States Exchange Full time

Job Description

As a Warehouse Worker, you are responsible for leading stockroom associates to efficiently unload merchandise and stocking the store. You will assist growing sales by leading the team that pushes and stocks merchandise with efficiency and accuracy. As a Warehouse Worker, you will identify the root cause of issues and take appropriate action to achieve performance goals. 

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Warehouse Worker at the Exchange?

Previous warehouse/stocking experience preferred Ensure compliance with all safety guidelines and operating procedures Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks Unload, break-out and stock merchandise with efficiency and accuracy Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Able to lead teams to meet organizational objectives Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge We know that you can work anywhere. However, working at the Exchange is the start of something great While you make it easy for our customers, we focus on you and your development Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you

Job Qualifications Able to lift 40 pounds Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge Additional Qualifications/Requirements: Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills We offer the following benefits for this position: Paid Vacation & Sick Leave Medical & Dental insurance Basic Associate Life, Personal Accident & Long-Term Care Insurance Flexible Spending Accounts 401K 7.5% shift differential for 2nd Shift 10% shift differential for 3rd Shift Holiday Premium Pay (double pay) for working on holidays or get the day off with pay Mass Transportation Reimbursement Associate Transfer Program (ATP) Paid Military Leave FMLA & Administrative Leave Paid Parental Leave Employee Assistance Program (EAP) *Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Job Grade

5

Career Area

Logistics

Supervisor

No

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Job Qualifications

Education: High school or equivalent. Experience: Six months progressively responsible general work, plus six months warehousing work or closely related work. Must possess the ability, knowledge and skill to operate/use the appropriate systems/software/hardware. May be required to possess a valid drivers license.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Must be available to work 7:30am to 2:00pm Monday to Friday. Hours and schedules are based on facility needs and are subject to change.

Salary Minimum

$19.79

Salary Maximum

$23.09

Major Duties

Ensures the proper receipt, verification and documentation of merchandise/supplies. As required, posts sell prices on documents. Records discrepancies or damaged shipments, initiates appropriate corrective action and completes necessary documentation.
Signs receiving reports and other accountable documents and processes receipt through appropriate systems using a VDT/PC or other equipment.
Processes damaged/defective merchandise returned for repair or replacement. Maintains records and takes follow-up action, as necessary.
Completes various merchandising documents and reports, as required, either manually or by appropriate systems using VDT/PC or other equipment.
As necessary, assembles and segregates merchandise (bicycles, grills, etc.) for delivery and prepares appropriate documentation.
Assists in taking stock counts and official inventories.
As required, may operate motor vehicles not to exceed 10,000 pounds gross vehicle weight. May operate forklift not to exceed 10,000 pounds lifting capacity.
Maintains compliance with fire, safety, sanitation and security requirements within stockroom area. Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty. Performs other related duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

Job Expires

26-Aug-2024

Benefits Benefits

Health & FSA

RFTRPTINTTFTTPT Medical and Dental Insurance✓✓ ✓ Flexible Spending Accounts✓✓ Health Savings Account (HSA)✓✓ ✓ Health Reimbursement Arrangement (HRA)✓✓ ✓

Comprehensive medical and dental plans are offered to eligible associates. Elected coverage starts on your first day – with no waiting period. For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents. We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

RFTRPTINTTFTTPT Short-Term and Long-Term Disability✓ Basic Associate Life Insurance✓✓ Supplemental Associate Life Insurance✓ Personal Accident Insurance✓✓✓ Dependent Life Insurance✓ Long-Term Care✓✓

We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2/3% of your annual pay after a waiting period. Life insurance is available to associates, their spouse and dependents.

Retirement

RFTRPTINTTFTTPT Retirement (Pension) Plan✓ Exchange 401(k) Plan✓✓

The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road. We want you to be able to retire on your terms, and we know that saving for retirement on your own can be a challenge. That is why the Exchange offers a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates. Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

RFT =regular full time | RPT =regular part time | INT =intermittent | TFT =temporary full time |  TPT =temporary part time