Senior User Experience Researcher

2 weeks ago

Chicago, United States Expedia Group Full time

Senior User Experience Researcher (ResearchOps)

Expedia Group is looking for a Senior UX Researcher and Operations Manager (ResearchOps) specializing in research operations and participant community engagement. This dynamic and highly collaborative role will be part of our B2B Partner UX Research team and oversee the management of our B2B partner participant community panel, Expedia Voices, as well as facilitate research activities.


The Expedia Voices community enables partner research and engagement, ensuring that our products and innovations meet the needs of our Supply, Demand, and TravelAds partners. We collaborate with product management, product marketing, product analytics, design, and engineering to create innovative products that deliver intuitive and trustworthy experiences exceeding partner expectations.


In addition to serving as a recruiting panel, Expedia Voices serves as a platform to connect partners and internal stakeholders (e.g., product managers, designers, product marketing managers, and engineers) in a virtuous cycle where partners provide insights and feedback, and internal stakeholders share product innovations and enhancements.


What You’ll Do:

  • Stand up, grow, and manage the Expedia Voices community

  • Own and scale participant recruitment across the team while ensuring all recruiting complies with Expedia Group policies

  • Design and facilitate community engagement activities with internal stakeholders

  • Create alignment across research activities by developing standardized approaches

  • Actively engage with legal, security, procurement, and facility teams to support operations and research

  • Partner with research vendors to support operations and research

  • Maintain team resources, including research templates, training materials, playbooks, and regular updates. Own a database of cross-channel product feedback

  • Work independently and autonomously, context-switching between work streams

  • Adapt in ambiguous and fast-changing environments while collaborating with executive stakeholders

  • Work cross-functionally with design, product management, content design, engineering, and marketing teams

  • Engage and connect with participants to provide a great study experience

  • Implement GDPR ForgetMe and Subject Access Requests as they pertain to the research team

Who You Are:

  • Bachelor's or Master’s degree in Social Sciences, Information Science, Business Administration, or similar fields; or Equivalent related professional experience. An advanced degree is preferred

  • Minimum of 6-8 years of professional experience, with proven success working with product teams and UX designers on software interfaces

  • Advanced Microsoft Excel skills

  • Experience with Tableau and SQL

  • Experience with R (preferred)

  • Deep practical experience with UX research methods, especially screeners and surveys. Group moderation is a plus

  • Ability to develop creative, flexible, and rapid approaches to gathering partner insights

  • Multi-task across in-house projects and studies, and work with outside vendors as required

  • Strong organizational skills, ability to act independently, and switch quickly between different projects

  • Strong communication skills; able to interact professionally and effectively with public research participants

The total cash range for this position in Austin is $173,000 to $242,500. Employees in this role have the potential to increase their pay up to $277,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $173,000 to $242,500. Employees in this role have the potential to increase their pay up to $277,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $157,500.00 to $220,500.00. Employees in this role have the potential to increase their pay up to $252,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.  Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. . 

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