Sales Floor Supervisor

2 months ago

Jefferson, United States Quality Talent Group Full time
About Ace Retail Holdings

Ace Retail Holdings (ARH) thedivision of Ace Hardware Corporation that owns and operates theGreat Lakes and Westlake Ace Hardware chains is one of the largesthardware retailers in the United States. ARH has been in operationfor over a century and operates over 220 neighborhood storeslocated throughout the United States. Great people make ARH standout in our industry and we are looking for individuals who strivefor personal and professional growth and who want to work with acompany dedicated to serving our customers andcommunities.

Service Passion RespectIntegrity Teamwork and Excellence

About Westlake Ace Hardware

Ace Retail Holdings the division ofAce Hardware Corporation that owns and operates the Westlake AceHardware chain is one of the largest hardware retailers in theUnited States. Headquartered in Lenexa Kansas Westlake Ace Hardwarehas been in operation for over a century and operates over 150neighborhood stores located throughout the United States. Greatpeople make Westlake stand out in our industry and we are lookingfor individuals who strive for personal and professional growth andwho want to work with a company founded on (and still led by) oursolid Core Values of:

Service PassionRespect Integrity Teamwork and Excellence

General Summary

The Floor Supervisor will assist withmanaging overall store operations and assume primary responsibilityfor store operations in the absence of the General Manager and/orAssistant Managers. The Floor Supervisor will also assist inmanaging and directing staff to achieve company goals andobjectives.

Essential Duties &Responsibilities:

CustomerService
  • Project a positiverepresentation of Westlake AceHardware.
  • Proactively assist customers insolving problems.
  • Greet customers entering andthroughout the store. Thank customers when finished and when theyare leaving the store.
  • Project a friendlyoutgoing demeanor; work well with customers as well asassociates.
  • Ensure all calls and pages areanswered promptly courteously andeffectively.
  • Handle customer complaints. Workto resolve problems with the customer and have Westlakes bestinterest taken into consideration.
  • Possessexcellent product knowledge and knowledge of store layout andlocation of products.
StoreOperations
  • Ensure a positiveprofessional and safe work environment for allassociates.
  • Supervise the general operations ofthe entire store.
  • Responsible for opening andclosing the store.
  • Assist with theimplementation of Store Support Centerprograms.
  • Help ensure successful LossPrevention Safety and Internal Audits.
  • Workwith General Manager Assistant ManagerOperations and AssistantManagerMerchandising on all aspects of running thestore.
  • Communicate any operational ormanagerial issues to the General Manager in a timelymanner.
  • Assist with daily maintenanceorderliness and cleanliness of the sales floor stock room andoutdoor merchandise areas.
  • Help ensure thatweekly price changes and label updates are completed timely andaccurately.
  • Assist with all cashieringfunctions including training maintenance audits andreports.
  • Perform all other duties asassigned.
Inventory &Merchandising
  • Help ensure forkliftoperations and receiving is completed in a safe and efficientway.
  • Assist to ensure receiving; checking inand stocking of merchandise for the store is being donecompletely.
  • Assist with maintenance of backstock levels.
  • Assist to ensure that cyclecounts and negative on hand reports are completed timely andaccurately.
  • Assist with merchandise resetsthroughout the store.
  • Assist to ensure allsignage is current in the store.
  • Present aclean and orderly sales floor including end caps and promotionaland incremental merchandising.
Leadership
  • Manage all aspects ofstore operations in the absence of the General Manager AssistantManagerOperations or AssistantManagerMerchandising.
  • Lead by example; beapproachable by all associates andcustomers.
  • Assist in training of allassociates.
  • Participate in storemeetings.
  • Communicate any merchandising costcontrol or sales idea to the General Manager for followup.
  • Work with the General Manager AssistantManagerOperations and Assistant ManagerMerchandising to prepare foradvancement.
Other EssentialRequirements

Ability to exhibit andincorporate our Core Values into daily decisions and interactionswith others:
  • SERVICE Amaze our customers ourassociates and our communities by delivering on our helpfulpromise.
  • PASSION Showing our love for the workwe do our customers and our associates.
  • RESPECTA humble appreciation that a diverse and inclusive workplace makesus a stronger and better company and that every person is uniqueand valued.
  • INTEGRITY An authentic commitmentto moral and ethical behavior.
  • TEAMWORKTogether we can achieve extraordinarythings.
  • EXCELLENCE A disciplined approach toachieve outstanding results through continuousimprovement.
Minimum SkillsRequirements and Qualifications
  • HighSchool or GED equivalent.
  • Previous retailmanagement experience preferred. Hardware experiencepreferred.
  • Standing walking lifting (up to25lbs) and climbing.
CompensationDetails

Pay Range$16.00$18.00

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EqualOpportunity Employer
Westlake Ace Hardware iscommitted to a policy of promoting equal employment opportunities.The company recognizes the importance of diversity and leveragingthe skills and talents of all people to the mutual advantage ofeach individual and the organization. The company is committed tothe prevention of employment discrimination related to racereligion color sex (including sexual harassment) gender identitynational origin age marital status disability and militarydischarge or any other action covered by federal or statelaws.

Remote Work :

No

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