Remote Call Center Representative

2 weeks ago


Richmond, United States Lingo Staffing Full time
Lingo Staffing is hiring English and Bilingual Call Center Representatives for a government contract assisting candidates with enrolling in Medicaid Health Insurance.PAY: $16.32 - $17.32/HRJOB DESCRIPTIONAnswer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

SHIFT: 3 weeks of training Monday - Friday 9 AM - 4:30 PM (No time can missed during training.)
  • After training you will be converted to a set 8-hour shift,  8:30am - 5pm OR 9:30am - 6pm
  • MUST be able to accept either shift.
REQUIREMENTS:
  • Fluent in Spanish, English, or BOTH
  • MUST reside in VA.
  • All of the equipment is provided and shipped to you. (Equipment must be returned upon completion of the job.)
  • 2 years of consecutive call center experience is required.  Previous healthcare customer service experience is a plus
  • High school diploma or the equivalent.
  • Ability to work on moderately difficult assignments, requiring judgment in resolving issues.
  • Understands the implications of work and makes recommendations for solutions.
  • Ability to pass background check.
INDRIC
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